Retail Customer Experience Associate (Part-Time)

William Hill PLC; Stirling; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known betting and gaming company is seeking a part-time Customer Service Representative in Stirling. The role involves welcoming customers, processing bets, and ensuring excellent service while championing safer gambling practices. Ideal candidates will possess strong interpersonal skills and a passion for customer service. Competitive benefits include annual pay review, holiday entitlement, and training opportunities. This is a great chance to build your career in a dynamic environment.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel

Pension plan

Perks and discounts

Training and development

Qualifications

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal skills with the ability to engage with customers

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers demonstrate how to use betting terminals
• Building relationships with customers
• Championing safer gambling at all times

Skills

Customer service

Interpersonal skills

Empathy

Job description

A well-known betting and gaming company is seeking a part-time Customer Service Representative in Stirling. The role involves welcoming customers, processing bets, and ensuring excellent service while championing safer gambling practices. Ideal candidates will possess strong interpersonal skills and a passion for customer service. Competitive benefits include annual pay review, holiday entitlement, and training opportunities. This is a great chance to build your career in a dynamic environment.