Retail Customer Experience Associate (Betting Shop)

Betfred Group; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading betting company in the UK is seeking an Assistant Sales Manager, responsible for enhancing customer experiences and ensuring the smooth operation of retail betting shops. You will engage with customers, process bets efficiently, and provide knowledgeable service in a dynamic environment. A passion for sports and outstanding customer service skills are essential. The role offers structured training and flexible opportunities, making it ideal for enthusiasts looking to grow within the company.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition programme

Recognition scheme for rewards

Financial wellbeing support

Mental health support services

Qualifications

• Must be 18+ and have the right to work in the UK.
• Ability to work evenings, weekends, and public holidays.
• Excellent customer service and engagement skills.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to customer queries quickly.
• Engage customers with product knowledge.
• Support key promotional events.
• Maintain a well-presented environment.
• Collaborate with the team to improve customer experience.
• Handle cash transactions accurately.
• Follow age verification policies.

Skills

Outstanding customer service skills

Ability to engage customers

Passion for sports, betting and gaming

Eagerness to learn and develop

Job description

A leading betting company in the UK is seeking an Assistant Sales Manager, responsible for enhancing customer experiences and ensuring the smooth operation of retail betting shops. You will engage with customers, process bets efficiently, and provide knowledgeable service in a dynamic environment. A passion for sports and outstanding customer service skills are essential. The role offers structured training and flexible opportunities, making it ideal for enthusiasts looking to grow within the company.