Retail Betting Team Lead – Deputy Manager

Betfred Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known bookmaker in Manchester is seeking a retail colleague to lead a team while ensuring exceptional customer service standards. Applicants should have a passion for sports and gaming, enjoy engaging with customers, and commit to promoting responsible betting. The role offers opportunities for both full-time and part-time work, along with numerous employee benefits, including bonuses and mental health support. Join a dynamic team and be part of a respected organization dedicated to equality and diversity.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition

Financial wellbeing package

Mental health support

Qualifications

• Be 18+ and have the right to work in the UK.
• Able to work evenings, weekends, and public holidays.
• Prior management experience is beneficial.
• Outstanding customer service skills.

Responsibilities

• Lead and develop a team of retail colleagues.
• Ensure shops provide a welcoming environment.
• Promote responsible betting among customers.

Skills

Customer service skills

Ability to build relationships

Management experience

Passion for sports and gaming

Eagerness to learn and develop

Job description

A well-known bookmaker in Manchester is seeking a retail colleague to lead a team while ensuring exceptional customer service standards. Applicants should have a passion for sports and gaming, enjoy engaging with customers, and commit to promoting responsible betting. The role offers opportunities for both full-time and part-time work, along with numerous employee benefits, including bonuses and mental health support. Join a dynamic team and be part of a respected organization dedicated to equality and diversity.