Retail Betting Assistant — Customer Experience & Promotions

Betfred Group; Sutton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bookmaker in the UK is seeking an Assistant Sales Manager to join their retail team in Sutton. The role involves enhancing customer experiences by processing bets, engaging with customers, and maintaining a welcoming environment. Candidates should possess strong customer service skills and a willingness to learn. Full and part-time opportunities available which include various benefits such as bonuses and mental health support. Join the team and contribute to a fun and responsible betting atmosphere.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity and paternity pay

Recognition scheme for long service

Financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and have the right to work in the UK.
• Availability to work evenings, weekends, and public holidays.
• Eagerness to learn and develop within the Betfred team.

Responsibilities

• Process customer bets in a timely manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of products and promotions.
• Support promotional events throughout the sporting calendar.
• Maintain a well-presented environment for customers.
• Collaborate as a team player to improve customer experience.
• Handle cash transactions with accuracy.
• Follow age verification processes as per Think 25 policy.

Skills

Outstanding customer service skills

Ability to engage all customers

Passion for sports, betting and gaming

Job description

A leading bookmaker in the UK is seeking an Assistant Sales Manager to join their retail team in Sutton. The role involves enhancing customer experiences by processing bets, engaging with customers, and maintaining a welcoming environment. Candidates should possess strong customer service skills and a willingness to learn. Full and part-time opportunities available which include various benefits such as bonuses and mental health support. Join the team and contribute to a fun and responsible betting atmosphere.