Retail Assistant - M&S Simply Food M&S Simply Food · Trowell

Moto Way; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading roadside services provider in Nottingham is seeking a Retail Assistant to ensure a high level of customer service. Responsibilities include greeting customers, processing orders, and maintaining the store atmosphere. The ideal candidate thrives in fast-paced environments, is adaptable, and values teamwork. This position offers a competitive hourly rate and flexible working arrangements, contributing to a positive work-life balance. Join our awesome team and make a difference in the customer experience.

Benefits

Up to 1 week’s discretionary bonus pay

Up to 60% colleague discount

Enhanced benefits including sick pay

Funded qualifications

Weekly pay

Qualifications

• Ability to thrive in fast-paced environments and maintain focus in quieter times.
• Eager to provide exceptional customer service.
• Effective communication and teamwork skills.

Responsibilities

• Greet customers with a warm welcome.
• Process orders and requests efficiently.
• Ensure workspace and store are maintained neatly.
• Work with colleagues to create a teamwork culture.
• Prepare the store for the next day's trade.

Skills

Adaptability

Customer service mindset

Teamwork

Job description

Retail Assistant - £12.40ph

Shifts: Vary between 6am to 10pm, including weekends

Address: Trowell Services, M1 between Junction 25 and 26, Trowell, Nottingham, NG9 3PL

Are you ready to be our next M&S Simply Food Retail Assistant?

Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering M&S Simply Food’s handy range quality food items and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

We offer flexible working arrangements, including full or part time hours, as well as wherever we can compress or a fixed shift pattern to support your work life balance.

Disclaimers:

• Hourly rates of pay may differ for under 18’s, our night shift roles include a premium of £2ph
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.

INDLP