Retail Assistant

Screwfix Direct Ltd; Barnsley; On-site; GBP 19,000 - 24,000; Full time

Job summary

A leading retail company in Barnsley is seeking a Retail Assistant. This role involves providing top-notch customer service, managing stock, and fulfilling orders. Employees can look forward to extensive training opportunities and various benefits, including discounts and wellness programs. Join a vibrant team dedicated to making customers the heart of the store, and embark on a promising career path within a supportive environment.

Benefits

Cycle to work scheme

High Street shopping discounts

Gym membership discount

Life Cover

Long Service Awards

Pension Plan

Qualifications

• Strong customer service skills are essential.
• Ability to handle several tasks efficiently throughout the day.
• Commitment to training and development.

Responsibilities

• Deliver customer service at the till.
• Pick orders and deliver goods to customers.
• Maintain store appearance by stocking shelves.

Skills

Customer service

Stock management

Order picking

Job description

Retail Assistant

Unit 1A, The Oval, Dearne Valley Parkway, Hoyland, Barnsley, S74 0SB

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours:

• Monday – Friday 7am to 8pm
• Saturday 7am to 6pm
• Sunday 9am to 4pm

Key responsibilities

• Deliver customer service at the till
• Pick orders
• Deliver goods to customers
• Stock shelves and maintain store appearance
• Assist on product queries

Benefits and support programmes

• Cycle to work scheme (25–39% savings)
• High Street shopping discounts at Screwfix and B&Q
• Share Plans – become a Kingfisher shareholder
• Gym membership discount (20%) and free 7‑day pass
• Simply Health – customizable dental and medical plan
• Long Service Awards – extra pay, bonus holiday days
• Pension – up to 14% employer contribution
• Life Cover – up to 4× annual salary pension death benefit
• Retail Trust – free wellbeing resources and counselling service
• Mind Training – support from Mind charity
• Screwfix Community – internal networking and resources
• Self‑Development – LinkedIn Learning access
• Enhanced Family Leave – paid leave beyond statutory requirements

Training programmes

• First Steps to Management – 16‑week programme for Service Assistants, path to Trade Counter Supervisor
• Power Up to Trade+ – 12‑15 month programme, Trade Supplier Apprenticeship level 2, path to Trade+ Sales Supervisor
• Trade Up to Branch Manager – 15‑month programme, Level 4 Retail Manager Apprenticeship, learning store management

Learning for Life

Opportunity for all staff to learn life skills and receive Maths and English coaching through Skills Forward.

Career testimonials

“You get a different range of tasks every day. One day doing delivery, the next serving customers.” – Joshy Phillips, Service Assistant

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” – Thiago, Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress.” – Anonymous

Be yourself at Screwfix

We all do better when we’re celebrated for who we are. A warm, equal, and inclusive culture is integral at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues share ideas and collaborate towards a fairer workplace, guided by Ambassadors for Diversity & Inclusion.

Application process

Apply online by providing basic details, CV, and for Sales Assistants, a Situational Judgement Test.

Interview

Interview consists of competency‑based questions, a discussion of your experience and knowledge of Screwfix, and may be held on phone, video, or in store.

Offer

If you’re a good match, you’ll receive an official offer, contract upon acceptance and pre‑employment checks.

Equality, Diversity & Inclusion: EEO statement.