Retail Administrator

North Devon Hospice; Barnstaple; On-site; GBP 10,000 - 25,000; Part time

Job summary

A community-focused charity in Barnstaple is looking for a part-time administrator to ensure smooth operations in retail. The role requires strong communication and organizational skills to support both customers and staff. Responsibilities include managing stock, greeting visitors, and providing exceptional service. The position offers flexible hours and a variety of perks in a friendly work environment. If you're enthusiastic and detail-oriented, apply to make a meaningful contribution to the community.

Benefits

Flexible & family-friendly policies

Generous holiday allowance

Health Cash Plan

Employee Assistance Programme

Qualifications

• Strong communication and efficient at maintaining clear interactions.
• Experience in customer-focused administration or reception roles.
• Proven skills in organisation and prioritising tasks.

Responsibilities

• Deliver support to donors, customers, and the retail team.
• Manage stock and communications related to Gift Aid donations.
• Ensure seamless operations across the retail network.

Skills

Strong communication skills

Excellent organisational and time management skills

Proven experience as an Administrator or Receptionist

Experience of using Microsoft products

Attention to detail

Job description

Hours

15 hours per week to worked on Thursday and Friday with the flexibility to work additional days if required

££25,000 per year pro rata. Actual Salary £10,000 per year

Contract

Part Time

This is an exciting and vital role at the heart of our retail operations, working closely with our current two-day-a-week administrator (Monday and Tuesday) to ensure seamless support across the week.

It’s much more than administration—it’s about keeping our retail network running smoothly and supporting the incredible work that funds our care.

Why You’ll Love Working With Us:

• Flexible & family-friendly policies (including Pawternity!)
• Tech Scheme & Cycle to Work Scheme
• Generous holiday allowance that grows with service
• Health Cash Plan (covering up to 5 children, with partner options)
• Employee Assistance Programme for confidential advice
• A voice in shaping our organisation

About the Role:
As part of our Retail Administration team, you’ll deliver exceptional support to donors, customers, and our retail team across North Devon. Your days will be varied and fast-paced—no two will be the same! From greeting visitors and dealing with enquiries to ordering/ managing stock, Gift Aid donor communications and supporting new projects, you’ll play a key role in keeping everything running smoothly.

What We’re Looking For:

• Strong communication skills — able to maintain clear, consistent, and proactive communication with a job-share partner to ensure smooth handovers, shared priorities, and continuity of service
• Friendly, calm, and efficient when supporting shops and the public, even on busy days
• Excellent organisational and time management skills — skilled at prioritising tasks, monitoring progress, and understanding/ anticipating the wider impact on overall operations
• Proven experience as an Administrator or Receptionist in a customer-focused environment
• Experience of using Microsoft products and ability to learn new IT systems
• Collaborative team player, adaptable and proactive in a fast-changing environment
• Exceptional attention to detail and accuracy. Able to verify data, maintain consistency, and uphold high standards in all tasks

If you’re hard-working, enthusiastic, and want to make a real difference, this role is for you. Please refer to the job description for full role details.

We are here for all the family—do you want to be here too?

For an informal chat, contact Emma Heal on 07792 121841.

Closing date: Noon, Monday 19th January 2026 | Interviews: Tuesday 27th January and Friday 30th January 2026.

It is important that the people who work for and with us, or access any of our services, can be themselves and are valued as unique individuals.

We welcome applications from all sections of the communities we serve, reflecting the uniqueness of each person, with the aim of continually improving our services. We hold Mindful Employer and Disability Confident accreditation and promote a culture of openness and understanding, providing an inclusive and accessible working environment. We are proud to be a Veteran Aware Employer and welcome applications from members of the Armed Forces, including veterans, reservists and military spouses or partners.

If you require this information in large format please email [e-mail] or call 01271 347248.