Restaurant Trainer

Hickory's Smokehouse; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular restaurant chain in the UK is seeking a passionate Restaurant Trainer responsible for developing and leading restaurant teams to deliver top-class service. The ideal candidate will have previous training experience in a fast-paced environment and possess strong communication and motivational skills. The role offers up to £15.70 per hour with extensive employee perks including discounts, training opportunities, and well-being programs.

Benefits

Package up to £15.70 per hour

25% discount for employees and friends

Birthday meal reward

Training opportunities with The Hickory’s Academy

Wellness program access

Qualifications

• Previous training or coaching experience in a fast-paced restaurant.
• Ability to work to strict timeframes.
• Passionate about delivering amazing guest experiences.

Responsibilities

• Lead recruitment and training of restaurant teams.
• Evaluate processes and bring new ideas.
• Motivate and develop the team to the highest standards.

Skills

Training or coaching experience

Project management

Communication skills

Motivation and coaching

Empathetic personality

Job description

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We arethrilled to have been recently crowned the‘Best Pub Employer’ for 2025 at The Publican Awards!

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - BBQ is happiness!

Are you currently an experienced trainer who is bursting with passion, ambition and ready for your next big challenge?

Are you driven by developing others? Are you a person that can lead and inspire? In this role, you will be involved in the recruitment and training of our restaurant teams! Your role will embrace our ‘Southern Hospitality’ mindset through leading team trips and help us bring our authentic southern style hospitality to the UK. If you hold the qualities to develop others and deliver personalised top-class service, then you might have the spark we are looking for!

Essential requirements of a successful Hickory's Restaurant Trainer?

• Previous training or coaching experience in a similar role within a fast‑paced or high‑volume restaurant environment.
• Previous experience with project management.
• Can work to strict timeframes.
• Overnight stays will be required.
• Love to pass on your knowledge to all team and guests.
• Ability to motivate, coach, train and develop team to the Hickory's standard.
• Passionate about delivering an amazing guest experience and pushing team to reach their full potential.
• Have a welcoming, empathetic, and infectious personality.
• The drive to find grey areas, think outside the box and never give up on any team member!
• The ability to evaluate our processes and bring new ideas.
• Open and honest communication skills, experience of or the ability to give feedback.
• Can set and maintain the highest standards.

How we will Thank You for being a Hickory's Restaurant Trainer?

• A package of up to £15.70 per hour including Tip Jar. Thats up to £3.00 per hour in Tips!
• Section cross training pay increases
• 25% discount for you and 5 friends at all of our restaurants (including Barlounge & Upstairs at the Grill in Chester). This will increase to 50% discount for loyal service
• Be a part of the No.1 business in the 'Top 100 Best Companies to work for in the UK 2022'
• Birthday reward - A meal on us for you and your friends every year
• Superb training & progression opportunities with The Hickory’s Academy
• Qualification opportunities whilst working (Up to A Level and Degree level equivalent)
• FREE BBQ / Team food and authentic sodas while on shift
• Christmas Day off work every year
• Paid occasion days off (Wedding Day, Kid’s first day at school, Moving into your first house and more!)
• Up to £500 refer a friend scheme
• Chance to ‘give a bit back’ by joining our fundraising activities for Cash for Kids
• Wellbeing Champions in each of our restaurants to support you
• 24-hour access to our wellness programme

So, if all of that sounds amazing to you and you want to come and be a part of the Hickory's Smokehouse team, then click ‘apply’ now

Please note: To be considered for this position you must have the legal right to work in the UK and be at least 18 years old.