Restaurant Team Member

Tim Hortons; Dudley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading coffee shop chain in the UK is seeking enthusiastic Restaurant Team Members to join their team in Dudley. Applicants should bring prior customer service experience, exceptional communication skills, and be flexible with working hours. The position involves delivering friendly service, maintaining food safety standards, and ensuring a welcoming atmosphere for guests. This role offers a chance to grow within the company and be part of a vibrant team in a fast-paced environment.

Qualifications

• Previous customer service experience in a dynamic, fast-paced environment.
• Flexibility to work diverse hours, including early mornings and weekends.
• Passion for customer service and a healthy obsession with coffee.

Responsibilities

• Welcome customers with a smile and provide friendly service.
• Resolve customer inquiries and assist managers with complaints.
• Maintain food preparation and storage according to safety standards.
• Complete daily and weekly cleaning schedules.
• Report health and safety incidents promptly.

Skills

Customer service experience

Excellent communication skills

Team player

Job description

Restaurant Team Member

Location:DY5 1SY

Shift Requirements:Fully flexible, with start times from6:00amthrough tomidnight

Salary: Hourly paid,

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service is what will make you a top team member in this fast‑paced environment.

To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).

If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Your key responsibilities as Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager!
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards!
• Carry out temperature checks and record as per company process!
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations!
• Report all work related near misses, injuries and illnesses as soon as possible!
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed!