Responsive Student Support Lead

Middlesex University London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading university in Greater London seeks a passionate individual to lead student support services focused on mental health crises and safeguarding. Responsibilities include directing support responses, developing trauma-informed care, and ensuring compliance with university policies. Candidates must have experience working with students in crisis and collaborating with diverse groups. The role promotes an inclusive work environment and actively encourages applications from underrepresented groups.

Benefits

Flexible working arrangements

Diversity support networks

Inclusive employment policies

Qualifications

• Proven experience supporting students in crisis.
• Ability to work collaboratively with diverse groups.
• Knowledge of mental health and safeguarding policies.

Responsibilities

• Lead development of responsive student support services.
• Oversee first response to mental health and safety concerns.
• Ensure compliance with university's policies regarding harassment.

Skills

Leadership in student support

Crisis intervention

Experience with trauma-informed practices

Job description

We are seeking to recruit a passionate, knowledgeable and thoughtful practitioner to lead the further development and delivery of the university’s responsive support for students including; mental health crisis, domestic abuse, sexual violence and harassment in line with our responsibilities and work with colleagues across the university to ensure we remain concordant with the E6 condition of registration related to harassment.

You will be experienced in directly supporting students and in working with others, including students, to make changes to support services and structures. You will lead and oversee student support first response work, ensuring a consistent, timely and appropriate response to cases where there is concern about a student’s mental, emotional or physical safety or where students may be impacting on the safety of others, enacting appropriate university processes and policies where required.

This includes emotional or mental health crisis, acute mental illness, domestic abuse, students who are missing, and where there are child or adult statutory safeguarding concerns raised. You will also lead the design of trauma-informed practical and emotional support for students who disclose sexual violence and/ or harassment, working closely with Student Liaison Officers and Student Caseworkers where there are reports of intra-community misconduct, ensuring that reporting and responding students have a point of contact and support throughout our internal investigation process.

This post is exempt from the Rehabilitation of Offenders Act 1974 and requires a Disclosure and Barring Service certificate. You are therefore required to disclose details of any criminal record. ALL criminal convictions, cautions, reprimands or final warnings, even if they would otherwise be regarded as spent under this Act must be disclosed, as well as any other information that may have a bearing on your suitability for the post, including pending prosecutions.

The University will apply for a DBS certificate before your appointment is confirmed.

If you have any questions or would like to informally discuss the role please contact Hannah Keating, Head of Student Success & Support, via email at [e-mail]

Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.

We value diversity and strive to create a fairer, more equitable work environment for our staff and students.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.

Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.