Resource Coordinator

Emtec Group; Uddingston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider of facility management solutions is seeking an experienced Resource Coordinator for their Uddingston office. In this fully office-based role, you will support daily helpdesk operations, ensuring efficient handling of client requests and facilitating communication for engineers. Key qualifications include organizational skills and attention to detail. This position offers a competitive salary, generous holidays, and a variety of benefits including a pension scheme and wellness support.

Benefits

Competitive Salary

Generous Holidays

Holiday Purchase Scheme

Contributory Pension Scheme

Life Assurance

Development Opportunities

Wellness Support

Exclusive Discounts

Free parking

Qualifications

• Experience in a similar role within facilities services is advantageous.
• Strong organisational skills and a methodical way of working.
• Excellent attention to detail required.
• Confident IT skills, able to quickly learn new systems.
• Willingness to learn and support a busy team.

Responsibilities

• Respond to client calls and emails with timely updates.
• Generate and issue Purchase Orders (POs) to engineers.
• Create job requests from emails and ensure tasks meet SLAs.
• Keep planners updated with accurate information.
• Maintain clear communication with clients.
• Update and upload reports as required.

Skills

Organizational skills

Attention to detail

IT skills

Verbal communication

Written communication

Job description

Location: Uddingston

Emtec Facility Services is a leading provider of comprehensive facility management solutions. From installations to ongoing maintenance, we ensure that our clients' facilities operate seamlessly. Our commitment to planned preventative maintenance and 24-hour reactive support guarantees the reliability and longevity of every installation.

Emtec Facility Services are on the lookout for an experienced Resource Coordinator to join the team at our Head Office in Uddingston.

As a Resource Coordinator, you’ll support the day-to-day operations of our busy helpdesk. Your role will ensure that client requests are handled efficiently and that engineers have the information they need to carry out work effectively.

This is a fully Office based role. Working hours are Monday to Thursday 8am-4:30pm and Friday 8am- 3:30pm.

What You’ll Be Doing

• Responding to client calls and emails with timely updates.
• Generating and issuing Purchase Orders (POs) to engineers and subcontractors.
• Creating job requests from incoming emails and ensuring all tasks meet agreed SLA’s.
• Keeping planners updated with accurate information for upcoming site visits.
• Maintaining clear and professional communication with clients throughout.
• Updating and uploading reports as required to support contract compliance and record keeping.

What You’ll Bring

• Experience in a similar role within facilities services is advantageous, but not essential.
• Strong organisational skills and a methodical way of working.
• Excellent attention to detail.
• Confident IT skills, including the ability to pick up new systems quickly.
• A willingness to learn, adapt, and support a busy team.
• Great verbal and written communication skills.

What's in it for you

• Competitive Salary: Based on experience
• Generous Holidays: 33 days of holiday (inclusive of public holidays), increasing with length of service.
• Holiday Purchase Scheme: Additional flexibility to suit your needs.
• Contributory Pension Scheme: Secure your future with our contributory pension plan.
• Life Assurance: Peace of mind for you and your family.
• Development Opportunities: Excellent training and support for career growth.
• Wellness Support: Access to our Employee Assistance Programme and wellness portal.
• Exclusive Discounts: Benefit from our Employee Discounts Platform.
• Convenience: Free parking at our offices and a cycle scheme.

In return, you’ll become part of a dedicated and passionate team that values and rewards commitment and success. If this feels like the right opportunity for you, we’d love to hear from you – apply today!

Emtec Group is proud to be an equal opportunities Employer. We are committed to fostering a workplace that is inclusive, free from discrimination and employers everyone to bring their whole self to work, reaching their full potential. At Emtec, we understand that a diverse team is key to our growth and success. We hire exceptional people from all backgrounds, not just because it’s the right thing to do, but because it strengthens our company.