Resource & Capacity Planning Manager (SaaS)

Northern Ireland Water Limited; Belfast; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A growing SaaS business in Northern Ireland is looking for a Resource Planning and Capacity Manager to establish and manage a new Resource Planning function. This role involves ensuring optimal resource allocation, maintaining capacity visibility, and collaborating with cross-functional teams for effective project delivery. Applicants should have around 5 years of experience in resource planning with strong analytical skills. The position offers a salary of £50k - £60k and a hybrid work model with approximately two days per week in the office.

Qualifications

• 5+ years of experience in resource planning or delivery operations.
• Experience in a SaaS or professional services environment.
• Strong analytical and forecasting skills with a data-driven approach.

Responsibilities

• Own resource planning and capacity management across Professional Services.
• Maintain visibility of team capacity and availability.
• Forecast resource demand in collaboration with Delivery and Engineering teams.

Skills

Resource planning

Workforce planning

Analytical skills

Cross-functional collaboration

Tools

Jira

Smartsheet

Float

Mavenlink

Job description

MCS Group is looking for a Resource Planning and Capacity Manager for a growing SaaS business in NI, who is establishing a new Resource Planning function to support the Professional Services side of the business. This Resource Planning and Capacity Manager will take on a high-impact role, bringing visibility, structure, and insight to resource capacity across Implementation, Engineering, and Client Delivery teams.

You will play a key role in ensuring the right people are allocated to the right projects at the right time, supporting effective delivery and future workforce planning.

Role

• Own resource planning and capacity management across Professional Services
• Maintain visibility of team capacity, availability, and utilisation
• Forecast resource demand in collaboration with Delivery, Engineering, and Sales
• Translate sales pipeline data into forward-looking resource plans
• Build and maintain resource planning dashboards and reporting
• Develop scalable planning processes and a skills matrix to support growth
• Take on a newly created role with real ownership and influence
• Have a real opportunity to shape scalable delivery operations in a growing SaaS business

The Person

• Circa 5+ years' experience in resource planning, workforce planning, or delivery operations
• Background in a SaaS, technology, consultancy, or professional services environment
• Strong analytical and forecasting skills with a data-driven approach
• Experience with tools such as Jira, Smartsheet, Float, Mavenlink, or similar
• Confident working cross-functionally with Delivery, Engineering, and Sales teams

Salary: £50k - £60k (DOE)
Location: Several Locations in NI - Hybrid (approx. 2 days per week in the office)

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Jill Johnston, Head of IT Contracts, at MCS Group 02896 935 509

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

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