Resort Guest Experience Manager

Auchrannie Leisure Ltd; Brodick; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury resort in Scotland is seeking a proactive Duty Manager to enhance guest experiences and manage Resort operations. The ideal candidate will have experience in hospitality management at a 4/5 star property and demonstrate excellent people skills. Responsibilities include monitoring guest satisfaction, providing support to the team, and preparing reports for management. This is an excellent opportunity for career growth within an award-winning environment, with modern accommodation available.

Benefits

Modern live-in accommodation

Qualifications

• Demonstrate experience in hospitality management at a 4/5 star hotel.
• Engage effectively with guests and team members.
• Manage the Resort with accountability in the absence of the Resort Manager.

Responsibilities

• Enhance guest experience on-site.
• Monitor guest safety and security.
• Respond to guest feedback across platforms.
• Prepare guest satisfaction reports for management.
• Provide daily briefings about business levels.

Skills

Hospitality management experience

Excellent people skills

Ability to work under pressure

Computer literacy

First aid knowledge

Job description

A luxury resort in Scotland is seeking a proactive Duty Manager to enhance guest experiences and manage Resort operations. The ideal candidate will have experience in hospitality management at a 4/5 star property and demonstrate excellent people skills. Responsibilities include monitoring guest satisfaction, providing support to the team, and preparing reports for management. This is an excellent opportunity for career growth within an award-winning environment, with modern accommodation available.