Resident Repairs & Safety Coordinator

Wales & West Housing Association Limited; Cardiff; On-site; GBP 29,000 - 33,000; Full time

Job summary

A housing association in Wales is seeking a Repairs Coordinator to enhance service delivery in repairs, servicing, and safety testing across communities. The ideal candidate will demonstrate a commitment to excellent customer service, with a strong background in building maintenance. Responsibilities include leading electrical and gas safety tasks and ensuring high levels of customer satisfaction. A flexible, empathetic, and proactive approach is essential. The role offers a competitive salary and benefits, fostering personal growth and support.

Benefits

Salary £29,157 - £32,091 per annum

Defined Contribution or Defined Benefit pension

25 days annual leave

9 Bank Holidays

Employee assistance and counselling service

Qualifications

• Strong customer focused and empathetic approach to dealing with customers.
• Ability to work under pressure effectively.
• Ability to collect, record and monitor data.

Responsibilities

• Deliver excellent repairs, testing and servicing services to our customers.
• Support the effective delivery of the reactive electrical and heating repairs service.
• Take personal responsibility for dealing with resident queries.

Skills

Customer service

Attention to detail

Initiative

Communication skills

Administrative skills

Education

Understanding of building maintenance

Tools

ICT software programmes

Job description

A housing association in Wales is seeking a Repairs Coordinator to enhance service delivery in repairs, servicing, and safety testing across communities. The ideal candidate will demonstrate a commitment to excellent customer service, with a strong background in building maintenance. Responsibilities include leading electrical and gas safety tasks and ensuring high levels of customer satisfaction. A flexible, empathetic, and proactive approach is essential. The role offers a competitive salary and benefits, fostering personal growth and support.