Resident Liaison Officer - Build Trust in Communities

mnm-properties; Greater London; On-site; GBP 28,000 - 32,000; Full time

Job summary

A social housing maintenance company in Greater London seeks a Resident Liaison Officer (RLO) to provide essential support and communication for residents during maintenance works. This role emphasizes equality, diversity, and community engagement. Candidates should have strong customer service skills, confidence in working independently, and the ability to foster positive relationships. The position offers a supportive work culture, training opportunities, and a comprehensive benefits package including holidays and pension.

Benefits

20 days holidays plus bank holidays

Training and career development

Health and leisure discounts

Private pension

Recognition schemes

Qualifications

• Experience in a high-volume, fast-paced environment.
• Desirable but not essential experience in resident liaison.
• Driving license required.

Responsibilities

• Act as the first point of contact for residents during works.
• Provide professional service and positive experiences.
• Handle queries, complaints, and concerns promptly.
• Encourage positive relationships between residents and contractors.
• Support community projects and engagement initiatives.

Skills

Customer service experience

Time management

Interpersonal skills

Ability to adapt communication

Experience with computerised systems

Job description

A social housing maintenance company in Greater London seeks a Resident Liaison Officer (RLO) to provide essential support and communication for residents during maintenance works. This role emphasizes equality, diversity, and community engagement. Candidates should have strong customer service skills, confidence in working independently, and the ability to foster positive relationships. The position offers a supportive work culture, training opportunities, and a comprehensive benefits package including holidays and pension.