Resident Liaison Lead, Social Housing Refurbishment

Lovell Partnerships Limited; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing development company in the UK is seeking a Resident Liaison Officer to join their Partnership team in Northamptonshire. This role involves delivering first-class customer experiences and ensuring high levels of satisfaction in social housing refurbishment contracts. Ideal candidates will have exceptional communication and customer service skills, coupled with strong administration capabilities. The position offers various benefits, including a performance-based bonus, private medical insurance, and a generous holiday allowance.

Benefits

Bonus entitlement based on performance KPIs

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme

Digital GP

Employee assistance programme

Qualifications

• Proven track record of managing workloads across planned maintenance programmes.
• Strong knowledge of internal and external programmes.

Responsibilities

• Deliver excellent customer experience on social housing refurbishment contracts.
• Engage with customers to drive satisfaction and address concerns.

Skills

Exceptional communication skills

Customer service experience

Good administration skills

Experience with Microsoft Office

Experience with CRM systems

Job description

A leading housing development company in the UK is seeking a Resident Liaison Officer to join their Partnership team in Northamptonshire. This role involves delivering first-class customer experiences and ensuring high levels of satisfaction in social housing refurbishment contracts. Ideal candidates will have exceptional communication and customer service skills, coupled with strong administration capabilities. The position offers various benefits, including a performance-based bonus, private medical insurance, and a generous holiday allowance.