Resident Liaison & Customer Success Lead

Mears Group; Canterbury; On-site; GBP 28,000; Full time

Job summary

A leading social housing services provider is looking for a Resident Liaison Officer to support various repair works within the community. You will engage with residents, manage complaints, and ensure excellent service delivery. The ideal candidate has experience in customer service and strong communication skills, alongside a valid UK driving licence. This position offers a competitive salary of up to £27,077.51 per annum plus benefits including a company van and fuel card.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Discounts through Mears Rewards

Family friendly policies

Company Van and Fuel Card

Qualifications

• Previous experience in a customer-facing role with related duties.
• Ability to manage enquiries and resolve issues promptly.
• Experience in handling sensitive situations and mediating disputes.

Responsibilities

• Act as an ambassador for the company and the Council.
• Support customer engagement activities and attend resident meetings.
• Provide administrative support to the office team.

Skills

Customer service

Verbal communication

Written communication

Issue resolution

Microsoft Office Suite

Education

UK Full Driving licence

Job description

A leading social housing services provider is looking for a Resident Liaison Officer to support various repair works within the community. You will engage with residents, manage complaints, and ensure excellent service delivery. The ideal candidate has experience in customer service and strong communication skills, alongside a valid UK driving licence. This position offers a competitive salary of up to £27,077.51 per annum plus benefits including a company van and fuel card.