Resident Experience Specialist (Days)

Found Ltd; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic residential service provider in Manchester seeks a Resident Experience Team Member (Days) for a full-time position. The role requires a passion for exceptional customer service, engaging with residents, and leading community events. Ideal candidates should thrive under pressure and have excellent communication skills. Benefits include 25 days annual leave, pension, and wellness programs.

Benefits

25 days annual leave (+ bank holidays)

Pension

Gym membership discounts

Wellness programs

Qualifications

• Passion and experience in delivering exceptional customer service, ideally within the residential sector.
• Ability to work autonomously and demonstrate initiative.
• Strong communication skills and a proactive approach.

Responsibilities

• Engage with residents to ensure their voices are heard.
• Assist or lead onsite events that deliver top-tier service.
• Conduct regular property checks to ensure high standards.

Skills

Exceptional customer service

Autonomy and initiative

Team player

Communication skills

Adaptability

Continuous improvement ethos

Job description

A dynamic residential service provider in Manchester seeks a Resident Experience Team Member (Days) for a full-time position. The role requires a passion for exceptional customer service, engaging with residents, and leading community events. Ideal candidates should thrive under pressure and have excellent communication skills. Benefits include 25 days annual leave, pension, and wellness programs.