Resident Experience & Onsite Operations Leader

Housdenrecruitment; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A property management company in Birmingham is looking for a Senior Resident Services Manager to lead operations for two Build-to-Rent communities. The role includes managing resident services, enhancing community engagement, and overseeing operational excellence. Candidates should have significant experience in residential services, strong leadership skills, and a customer-focused mindset. The position involves budget management, compliance with Health & Safety regulations, and fostering a vibrant community atmosphere.

Qualifications

• Significant experience managing resident services, ideally within BTR or hospitality.
• Proven leadership and people management skills.
• Experience designing and delivering service improvement plans.

Responsibilities

• Lead and coordinate the onsite Resident Services Team.
• Oversee all front and back of house operations.
• Organise and deliver regular resident events.

Skills

Customer service ethos

Leadership skills

Budget management

Communication skills

Data analysis

Education

Industry qualifications (e.g., IRPM, RICS, ARMA, NFOPP)

Job description

A property management company in Birmingham is looking for a Senior Resident Services Manager to lead operations for two Build-to-Rent communities. The role includes managing resident services, enhancing community engagement, and overseeing operational excellence. Candidates should have significant experience in residential services, strong leadership skills, and a customer-focused mindset. The position involves budget management, compliance with Health & Safety regulations, and fostering a vibrant community atmosphere.