Residence Manager

Malmaison Hotel du Vin; Glasgow; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality provider in Glasgow is seeking a Residence Manager to lead operations at Fraser Suites Glasgow. The ideal candidate will have at least two years in a senior role, focusing on delivering exceptional guest service and financial performance in a vibrant location. This role offers development opportunities and a positive team culture.

Benefits

Staff discounts

Fully funded apprenticeships

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral bonuses

Uniform provided

Mental health support

Additional day off for birthday

Qualifications

• Minimum 2 years’ experience in a senior hospitality role.
• Strong understanding of P&L management and budgeting.
• Passion for delivering high service standards.

Responsibilities

• Drive financial growth and ensure operational excellence.
• Lead the team to deliver outstanding guest experiences.
• Foster a positive and collaborative team culture.

Skills

Leadership

Commercial acumen

Customer service focus

People management

Strategic thinking

Operational expertise

Resilience

Job description

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About The Role

Residence Manager – Fraser Suites Glasgow

Fraser Suites Glasgow is seeking an exceptional leader to take the helm of one of the city’s most distinctive hospitality properties. We’re looking for someone who can inspire, motivate, and drive a high‑performing team to deliver outstanding guest experiences, exceed business objectives, and ensure Fraser Suites remains the preferred choice for discerning travellers.

About The Property

Located in the heart of Glasgow’s vibrant Merchant City, Fraser Suites Glasgow offers 98 stylish serviced apartments, including studios, one‑bedroom, and two‑bedroom options across deluxe and executive categories. Our property boasts some of the largest apartment spaces in the Glasgow market, complemented by modern décor on our executive floor, a newly upgraded Fitness Suite, and a convenient Laundry Suite. This is a unique opportunity to lead a property that combines space, style, and service excellence.

The Role

As Residence Manager, you will be responsible for the overall performance and success of the property, ensuring operational excellence, financial growth, and a culture of exceptional service. You will lead from the front, setting high standards and living our company values every day.

Key Responsibilities

• Deliver budgeted revenue and profit targets through effective cost control and revenue generation strategies.
• Oversee all operational departments, ensuring seamless guest experiences and compliance with brand standards.
• Drive commercial performance through proactive sales, marketing, and partnership initiatives.
• Recruit, develop, and retain top talent, fostering a positive and collaborative team culture.
• Ensure health, safety, and legal compliance across all aspects of the property.
• Represent Fraser Suites Glasgow within the local business community and build strong stakeholder relationships.

What We’re Looking For

• Proven Leadership: Minimum 2 years’ experience as an Operations Manager, Deputy General Manager, or General Manager within a hospitality environment.
• Commercial Acumen: Strong understanding of P&L management, budgeting, forecasting, and revenue optimisation.
• Guest‑Centric Mindset: Passion for delivering exceptional customer experiences and maintaining high service standards.
• People Management: Skilled in leading diverse teams, coaching, and performance management. Familiar with HR processes and confident in how to execute people policies.
• Strategic Thinking: Ability to identify growth opportunities and implement innovative solutions.
• Operational Expertise: Knowledge of health & safety, compliance, and quality assurance processes.
• Flexibility & Resilience: Adaptable to a fast‑paced environment and able to make sound decisions under pressure.
• Eligibility to work in the UK is essential.

Why Join Us?

At Fraser Hospitality, we offer award‑winning training and development programmes, clear career progression opportunities, and the chance to be part of a global brand that is continually evolving. If you’re ready to take the next step in your career and lead a flagship property in one of Scotland’s most dynamic cities, we’d love to hear from you.

Click “Apply Now” to start your journey with Fraser Suites Glasgow.

Benefits

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promote and encourage different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’ve already earned, learn easy tips to manage your money better and save directly from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.
• Additional day off for your birthday.

Plus, on completing your probationary period you will be provided with:

• Bonus Plan based on clear and transparent KPIs.
• Life Assurance.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single‑use plastic from our day‑to‑day operation and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations.
• We have moved to a chemical‑free cleaning system in our properties with an enzyme‑based eco‑friendly system for apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.