Reservations Executive

West Sussex.info; Chichester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent regional hotel in Chichester seeks a Reservations Executive to create memorable experiences for guests. You will act as the first point of contact, managing bookings efficiently and serving as a key link between guests and hotel services. Ideal candidates will have experience in hospitality and strong organizational skills. The role offers a full-time contract with added perks to support well-being and enjoyment. Become part of a sociable team committed to excellence.

Benefits

Access to wellbeing programme

Free tickets to Goodwood events

Complimentary gym membership

Qualifications

• Experience in a customer-focused hospitality role is essential.
• Strong organizational skills and attention to detail are required.
• A proactive mindset is crucial for success in this role.

Responsibilities

• Be the first point of contact for guests, converting inquiries into bookings.
• Manage reservations carefully and professionally for 91 bedrooms.
• Collaborate with sales and operational teams for a seamless guest journey.

Skills

Experience in hospitality or a customer-focused role

Strong organisational skills

Attention to detail

Proactive mindset

Familiarity with Protel

Job description

Helping people find jobs in the local area since 2008

Location Chichester

Contract Permanent

Hours Full Time- 40 hours over 5 days including evenings and weekends

Would you love to help create unforgettable ‘wow’ moments for our guests?

Imagine yourself at the heart of the stunning West Sussex countryside, working at The Goodwood Hotel. As a Reservations Executive, you’ll be part of a warm, sociable team that ensures every guest feels welcome, heard, and excited about their upcoming visit.

Your Role

You’ll be the first point of contact for many of our guests - making a lasting impression and turning enquiries into bookings. With 91 beautiful bedrooms to manage, you’ll ensure every reservation is handled with care, accuracy, and professionalism.

You’ll also be a key ambassador for the wider Goodwood experience, confidently recommending and booking:

• Golf sessions
• Driving and flying experiences
• Our award-winning restaurants

Collaboration is Key

You’ll work closely with our Estate Sales, Front Desk, and Operational teams to ensure every detail is communicated clearly and smoothly - making each guest’s journey seamless from start to finish.

What You’ll Bring

• Experience in hospitality or a customer-focused role, ideally with a sales element
• Strong organisational skills and attention to detail
• Initiative and a proactive mindset
• Familiarity with Protel (a bonus, not a must!)

What You’ll Get

• Access to our wellbeing programme: yoga, meditation, sound bathing, and more
• Free tickets to all Goodwood events
• Complimentary gym and health club membership

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