Reservationist

PA2 Assist; Remote; GBP 20,000 - 30,000; Full time

Job summary

A customer service-oriented company in the United Kingdom is seeking team members for a role that requires strong communication skills and experience in reservations or customer service. Candidates should possess at least a high school diploma and have 1+ years of relevant experience. Responsibilities include managing guest inquiries, responding to communication, and maintaining a high standard of organization. A friendly demeanor under high demands is essential, along with proficiency in Microsoft Office. This position offers an opportunity to contribute to guest satisfaction in a dynamic environment.

Qualifications

• 1+ years’ experience in reservations or customer service.
• Proven experience with Microsoft Office applications.
• Valid State Driver’s License with two years driving experience.

Responsibilities

• Present a professional demeanor in communications.
• Respond promptly to emails and inquiries.
• Ensure accurate communication of resort information.
• Maintain a clean and organized work environment.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Microsoft Office

Education

High school diploma or GED

Vocational training

Job description

JOB DETAILS

The Primary Functions are:

• Present a professional and courteous demeanor on the phone, in person, on the Live Chat and through email; Email correspondence is handled with proper grammar.
• Respond to emails, phone calls, and inquiries promptly.
• Ensure all resort and reservation information is accurately communicated to the guest.
• Maintain up-to-date awareness of Resort information and amenities.
• Act as liaison between the guest and departments on guest inquiries prior to arrival, ensuring follow through, completion, and resolve.
• Enter booking information accurately into the Resort system and update as needed.
• Maintain a clean and clear work environment while staying organized and efficient.
• Ensure confidentiality of guests before and throughout their stay.
• Maintain a high level of attention to detail at all times.
• Complete all Reservations tasks and projects as assigned.
• Follow and complete daily department checklists.
• Assist management with reports or projects as needed.

Looking for Team Members with:

• High school diploma, GED or vocational training or job-related course work, preferred college degree
• 1+ years’ experience in a sales, reservations, administrative or customer service position
• Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day.
• Adaptable to high volume workload during peak seasons
• Has a friendly and professional manner under periods of high demands and with guest, team members, and management
• Valid State Driver’s License with two years driving experience.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!