Resales Negotiator

Inspired Villages Group; Liphook; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A community-focused property management company in the United Kingdom is seeking a Resales Negotiator to manage the entire resale process. The ideal candidate will have proven experience in estate agency or property sales, with strong communication and relationship-building skills. Responsibilities include liaising with buyers, family members, and supporting the full sales journey to ensure a smooth process. The role offers benefits including 33 days annual leave, health plans, and options for hybrid working.

Benefits

33 days annual leave including bank holidays

Bupa Health Cash Plan

Life Assurance

5% matched pension scheme

Cycle to work scheme

Retail discounts

Access to modern workspace with gym

Qualifications

• Experience managing the full sales process from enquiry to completion.
• Knowledge of legal and financial processes related to property transactions.
• Familiarity with retirement living and community dynamics.

Responsibilities

• Manage the resale process ensuring a seamless experience for residents and buyers.
• Conduct village tours and engage with potential buyers.
• Liaise with solicitors and financial advisers for sales progression.

Skills

Proven experience in estate agency or property sales

Strong local knowledge of property market

Excellent communication skills

Relationship-building skills

Tools

Microsoft Office (Word, Excel, PowerPoint)

LOOP CRM system

Job description

We are driven by a clear purpose: to build thriving communities where residents feel valued, supported, and inspired every day. As we continue to grow, we are looking for a Resales Negotiator to join our team, primarily working across three of our sites, with the flexibility of remote working.

As a Resales Negotiator, you will manage the resale process from start to finish, ensuring every resident and buyer experiences a professional, seamless, and supportive journey. You will use your sales expertise and attention to detail to deliver positive outcomes for residents while supporting the overall success of the village.

If you are organised, customer-focused, and enjoy building strong relationships, there is a place for you at Inspired Villages.

The Role

As a Resales Negotiator, you will play a vital role in managing the resale process and delivering an outstanding experience for residents and prospective buyers. You will be:

Sales & Customer Journey

• Responding promptly and professionally to all resale enquiries, both online and in person
• Arranging and conducting engaging village tours and home viewings in collaboration with the local Village Ambassador, tailored to individual customer needs and preferences
• Supporting customers throughout the full sales process, from initial contact and viewings to legal completion and move-in, ensuring a seamless experience
• Showcasing each village’s community, lifestyle, and properties, confidently highlighting facilities, services, and unique features
• Liaising with solicitors, financial advisers, and other third parties to ensure smooth sales progression
• Contributing to achieving and exceeding individual and team sales targets

Customer Relationship Management

• Building and nurturing positive relationships with current owners (or their estates), prospective residents, their families, and key stakeholders
• Capturing and maintaining accurate customer information using the LOOP CRM system
• Following up on all enquiries consistently, ensuring proactive and professional communication
• Providing a warm, empathetic, and informative approach to support customers in making well‑informed decisions about their move

Marketing & Events Support

• Assisting in the planning and delivery of marketing events, open days, and community activities to promote the village and generate resale leads
• Supporting local marketing initiatives in collaboration with the central Marketing team
• Representing Inspired Villages at local networking and community engagement opportunities

Teamwork & Administration

• Collaborating effectively with Regional and Village Sales Management, Marketing, and Operations teams to deliver outstanding service
• Preparing and managing sales documentation in line with company processes and compliance requirements
• Maintaining accurate reporting and updates on sales progress and activity levels
• Contributing to a positive, supportive, and high‑performing team culture

Key Requirements

• Having proven experience in estate agency or property sales, with a strong track record of success
• Demonstrating strong local knowledge, understanding the property market and community dynamics
• Managing the full sales process with confidence, from initial enquiry through to completion and move‑in
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems, particularly LOOP
• Understanding legal and financial processes related to property transactions
• Familiarity with retirement living and the Inspired Villages proposition would be desirable
• Exhibiting excellent communication and relationship‑building skills, able to interact effectively with residents, prospective buyers, and stakeholders

The Benefits

• 33 days annual leave, including bank holidays and pro‑rated to your contracted hours
• Holiday buying scheme, allowing up to an extra week of leave
• Big birthdays off (those ending in a 0) to celebrate in style
• Bupa Health Cash Plan, including access to an employee assistance program
• Life Assurance at four times your annual salary
• 5% matched pension scheme to support your future
• Access to SMART tech to make your work more efficient
• Retail discounts across a wide range of outlets
• Wellbeing hub and resources, including discounts on wellbeing interventions
• Cycle to work scheme to support active commuting
• Electric car scheme for sustainable travel options
• Access to a modern, inspiring workspace with a gym, social areas, and parking, plus the option for hybrid working

More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!