Rental Customer Care Specialist

Arnold Clark Group; Inverness; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading car rental company in Inverness is seeking an organised and enthusiastic Rental Customer Advisor to deliver excellent customer service. The role includes working closely with management and colleagues, handling customer complaints, and ensuring efficient service delivery. Candidates should possess strong administrative skills, be flexible for shift work, and hold a full UK driving licence. This position offers competitive benefits including extensive training, generous leave, and a supportive work culture.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Strong administrative skills to efficiently handle tasks.
• Ability to work as part of a team, contributing to branch success.
• Effective communication skills for customer interactions.
• Flexibility to work shifts and cover at other branches.
• A full UK driving licence is required.

Responsibilities

• Deliver excellent customer care both face-to-face and via phone.
• Complete tasks effectively using strong communication skills.
• Handle customer complaints and queries efficiently.
• Monitor and control expenditure related to branch operations.
• Run daily reports to ensure actions are taken promptly.
• Promote the branch to enhance customer experience.
• Occasionally cover at other branches when necessary.

Skills

Strong administrative skills

Ability to work effectively in a team

Good communication skills

Flexibility for shift work

Full UK driving licence

Job description

A leading car rental company in Inverness is seeking an organised and enthusiastic Rental Customer Advisor to deliver excellent customer service. The role includes working closely with management and colleagues, handling customer complaints, and ensuring efficient service delivery. Candidates should possess strong administrative skills, be flexible for shift work, and hold a full UK driving licence. This position offers competitive benefits including extensive training, generous leave, and a supportive work culture.