Rent Income Adviser — Flexible Hours & Empathetic Support

eastlothian.gov.uk; Haddington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government organization in Haddington seeks two Rent Income Advisers to support Council tenants by managing and recovering rental income. The role involves delivering effective rent income services and assisting individuals facing financial hardships. Candidates should possess strong communication skills, relevant qualifications, and experience in customer-focused roles. The position offers full-time employment with entry-level status and opportunities for professional development.

Qualifications

• Ability to work empathetically with individuals facing financial hardship.
• Desirable: Experience working with vulnerable people and/or in a debt management setting.
• Ability to work effectively remotely using Council IT systems.

Responsibilities

• Deliver an efficient and effective Rent Income service.
• Minimise rent arrears and maximise income to support high‑quality housing services.
• Assisting with rent charging and collection in line with Council policies.

Skills

Experience in a customer-focused environment

Strong communication skills

Organisational skills

Negotiation skills

Education

Minimum SVQ Level 2 qualification or equivalent

Tools

Microsoft Office

Job description

A local government organization in Haddington seeks two Rent Income Advisers to support Council tenants by managing and recovering rental income. The role involves delivering effective rent income services and assisting individuals facing financial hardships. Candidates should possess strong communication skills, relevant qualifications, and experience in customer-focused roles. The position offers full-time employment with entry-level status and opportunities for professional development.