Rent Income Adviser

eastlothian.gov.uk; Haddington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government organization in Haddington seeks two Rent Income Advisers to support Council tenants by managing and recovering rental income. The role involves delivering effective rent income services and assisting individuals facing financial hardships. Candidates should possess strong communication skills, relevant qualifications, and experience in customer-focused roles. The position offers full-time employment with entry-level status and opportunities for professional development.

Qualifications

• Ability to work empathetically with individuals facing financial hardship.
• Desirable: Experience working with vulnerable people and/or in a debt management setting.
• Ability to work effectively remotely using Council IT systems.

Responsibilities

• Deliver an efficient and effective Rent Income service.
• Minimise rent arrears and maximise income to support high‑quality housing services.
• Assisting with rent charging and collection in line with Council policies.

Skills

Experience in a customer-focused environment

Strong communication skills

Organisational skills

Negotiation skills

Education

Minimum SVQ Level 2 qualification or equivalent

Tools

Microsoft Office

Job description

Vacancy Information

Salary advertised is full time (35 hours per week). Part‑time hours will be pro‑rated accordingly. Hourly rate of pay: £16.14 - £17.24.

Post Details

• Post 1: 35 Hours per Week. Days and Hours: Monday - Friday. Flexi time applicable. To start asap.
• Post 2: 33 Hours per Week. Days and Hours: Monday - Friday. Flexi time applicable. To start asap.

Job Overview

East Lothian Council is seeking two motivated and empathetic individuals to join our Revenues Service as Rent Income Advisers. Based at John Muir House in Haddington, you’ll play a key role in supporting Council tenants across East Lothian by helping to manage and recover rental income.

Key Responsibilities

• Delivering an efficient and effective Rent Income service.
• Minimising rent arrears and maximising income to support high‑quality housing services.
• Assisting with rent charging and collection in line with Council policies and procedures.
• Taking a preventative approach to arrears, with early intervention to avoid escalation.
• Working directly with tenants to negotiate repayment plans and identify opportunities to increase household income through welfare benefits and grants.

Qualifications & Experience

• Experience in a customer‑focused environment.
• Ability to work empathetically with individuals facing financial hardship.
• Desirable: Experience working with vulnerable people and/or in a debt management setting.
• Minimum SVQ Level 2 qualification (or equivalent), or relevant experience demonstrating equivalent knowledge and skills.
• Strong communication, organisational, and negotiation skills.
• Ability to work effectively remotely using Microsoft Office and Council IT systems.

Job Details

As part of the team, deliver an efficient and effective Rent Income Section service to all Council tenants in East Lothian and commit to achieving the lowest level of current and former tenant rent arrears by minimising arrears and maximising income to ensure the Council has the finances to deliver quality housing services by ensuring customers are fully supported throughout the process and in compliance with the rent recovery process.

Relevant Qualifications

NC/SVQ Level 2/Higher or equivalent level of knowledge and/or able to demonstrate equivalent knowledge, skills and competencies gained through relevant experience.

Driving Licence

As the duties of this role require you to travel to undertake the full remit of the role, you must hold a current driving licence and have access to a vehicle. If a disability precludes you from obtaining a driving licence, ELC will consider its responsibility to make reasonable adjustments to accommodate your disability.

Level 1 Disclosure Clearance

This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate; receipt of the subsequent certificate will be required prior to commencement.

Additional Information

For additional East Lothian Council employment information, visit www.eastlothian.gov.uk/nonteachinginfo.

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Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Consulting

Industries

Business Consulting and Services