Renewals Executive

Response Consulting; Lutterworth; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading insurance firm in Lutterworth seeks an Entry Level Renewals Executive to join their renewals team. You will conduct client calls, prepare documentation for policy renewals, and achieve conversion targets. Ideal candidates have 1-2 years of commercial insurance experience and skills in client management. The role offers a salary of £35,000 - £40,000 per annum, with benefits including training programs, pension scheme, and medical insurance.

Benefits

Comprehensive training and development

Company contributory pension scheme

Discretionary bonus scheme

Medical insurance

25 days annual leave

Qualifications

• 1-2 years commercial insurance experience.
• Previous experience in telephone-based insurance renewals.
• Strong work ethic and willingness to work overtime.

Responsibilities

• Conduct fact-finding calls to identify client requirements.
• Prepare renewal documentation in accordance with company guidelines.
• Achieve income and conversion targets.

Skills

Commercial insurance experience

Customer satisfaction commitment

Ability to handle challenging customers

Detail-oriented

Proactive approach

Tools

Acturis or similar systems

Job description

Renewals Executive – Response Consulting

Location: Lutterworth, England, United Kingdom

Salary: £35,000 - £40,000 per annum (depending on experience)

Employment type: Permanent, Full-time, Monday to Friday 35hrs (9:00-17:00), 5 days a week in office

Seniority level: Entry level

Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Account Executive to join their busy renewals team.

Key Responsibilities

• Conduct fact-finding calls to identify client requirements and provide quotations in line with Treating Customers Fairly (TCF) principles.
• Contact clients to renew policies and prepare all renewal documentation in accordance with company guidelines. Communicate quotations, advising on price and cover to meet the applicant’s needs.
• Achieve income and conversion targets by maximizing use of team resources.
• Accurately document all customer interactions and maintain data integrity within Acturis.
• Balance company policy with customer benefit in all decision-making processes.

Minimum Requirements

• 1-2 years commercial insurance experience.
• Previous experience in telephone-based insurance renewals or account management.
• Demonstrable commitment to customer satisfaction and professional integrity.
• Ability to handle challenging customers and complaints with patience and professionalism.
• Proven team-player with a strong work ethic and willingness to work occasional overtime.
• Highly organized, detail-oriented and able to multitask in a fast-paced environment.

Ideal Candidate

• Proficiency in using Acturis or similar automated information systems.
• Track record of meeting or exceeding financial targets and KPIs.
• Proactive approach to process improvement and personal development.
• Demonstrates a clear understanding of wider insurance policies.

Benefits

• Comprehensive training and development programme.
• Company contributory pension scheme.
• Discretionary bonus scheme.
• 25 days annual leave plus increase after years of service.
• Medical insurance.
• Free on-site parking.

How to Apply

Please apply below.