Remote Vehicle Diagnostics Engineer

RAC; Walsall; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive services company in Walsall seeks a skilled Technical Support Mechanic to provide remote assistance to customers and resolve vehicle issues using technical knowledge. The ideal candidate will have extensive experience in vehicle diagnostics and repair, strong communication skills, and hold an NVQ Level 3 in Motor Vehicle Engineering. This full-time position offers a competitive salary, extensive benefits, and opportunities for professional development.

Benefits

23 days holiday (rising to 25) + bank holidays

Entry to pension scheme with employer contributions

Family leave support

Confidential personal support service

Car salary sacrifice scheme

Access to online discounts portal

Free breakdown service

Qualifications

• 5+ years of experience as a vehicle technician or mechanic.
• Comfortable with reading and interpreting technical reports.
• Confident in using systems and handling multiple cases.

Responsibilities

• Provide remote assistance to resolve vehicle issues efficiently.
• Support internal roadside teams with live diagnostics.
• Manage technical complaints and work towards fair resolutions.

Skills

Vehicle diagnostics

Technical report interpretation

Attention to detail

Communication skills

Familiarity with Microsoft Office

Education

NVQ Level 3 in Motor Vehicle Engineering

Job description

A leading automotive services company in Walsall seeks a skilled Technical Support Mechanic to provide remote assistance to customers and resolve vehicle issues using technical knowledge. The ideal candidate will have extensive experience in vehicle diagnostics and repair, strong communication skills, and hold an NVQ Level 3 in Motor Vehicle Engineering. This full-time position offers a competitive salary, extensive benefits, and opportunities for professional development.