Remote Technical Escalation Engineer for Print & Cloud

Apogee; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services provider in the UK is hiring a Technical Escalation Engineer. This fully remote role focuses on providing expert support for print management and cloud solutions, ensuring exceptional customer experience. Ideal candidates will have proven experience in enterprise systems, excellent communication skills, and a steady approach under pressure. Competitive benefits include 33 holidays, remote work flexibility, and professional development support.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Pension scheme

Employee Assistance Programme

Discounted Gym Membership

Mental health first aider support programme

Qualifications

• Proven experience in enterprise print management solutions such as PaperCut, Control Suite, and similar platforms.
• Understanding of networking, server infrastructure, and cloud platforms.
• Ability to meet SLAs and manage competing priorities.

Responsibilities

• Partner with customers operating across varied IT landscapes.
• Provide expertise in cloud and on-prem print solutions.
• Troubleshoot complex issues via remote tools.
• Champion best practices and process improvements.

Skills

Proven experience supporting enterprise print management solutions

Strong understanding of networking

Superb communication skills

Ability to work under pressure

Ownership and curiosity

Tools

PaperCut

Active Directory

Cloud platforms

Job description

A leading technology services provider in the UK is hiring a Technical Escalation Engineer. This fully remote role focuses on providing expert support for print management and cloud solutions, ensuring exceptional customer experience. Ideal candidates will have proven experience in enterprise systems, excellent communication skills, and a steady approach under pressure. Competitive benefits include 33 holidays, remote work flexibility, and professional development support.