Remote Solar Storage Engineer — Customer Support

CSI Solar Co., Ltd; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global leader in solar technology is seeking an Engineer Customer Service to provide technical support and advice to clients, ensuring high customer satisfaction. This role involves direct communication with customers and collaboration with product management. Candidates should have a Bachelor's degree in Electrical Engineering and experience in technical customer service, preferably in the solar or energy storage sector. The position is remote and offers a flexible work environment with professional development opportunities and a focus on sustainability.

Benefits

Attractive salary package

Flexible work hours

28 days of vacation

Professional development programs

Qualifications

• 3+ years of experience in technical customer service or support.
• Experience with PV and battery system installation is an asset.
• Ability to explain complex topics clearly.

Responsibilities

• Act as the first-level support for technical inquiries.
• Handle customer complaints and ensure timely resolutions.
• Support product rollouts from a service-readiness perspective.

Skills

Technical problem-solving

Customer communication

Analytical skills

Education

Bachelor's degree in Electrical Engineering

Tools

PV simulation and monitoring tools

Job description

A global leader in solar technology is seeking an Engineer Customer Service to provide technical support and advice to clients, ensuring high customer satisfaction. This role involves direct communication with customers and collaboration with product management. Candidates should have a Bachelor's degree in Electrical Engineering and experience in technical customer service, preferably in the solar or energy storage sector. The position is remote and offers a flexible work environment with professional development opportunities and a focus on sustainability.