Remote Onboarding Lead — Logistics SaaS (UK Travel)

Qargo Limited; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A cloud-based transport management platform is seeking a Customer Onboarding Manager to guide clients through their onboarding journey. You will build relationships, ensuring a successful implementation of the platform while being the primary contact for customers. The ideal candidate should have experience in the transport industry and possess strong communication skills. This is a remote role based in the UK, involving regular travel to customers, with a competitive salary and flexible working environment offered.

Benefits

Competitive salary package

Ownership and responsibility

Flexible working environment

Opportunity for growth

Qualifications

• Experience in an operational role such as transport planner or dispatcher.
• Self-starter who takes initiative.
• Strong communication with technical and non-technical audiences.

Responsibilities

• Build strong relationships with customers.
• Guide customers through the onboarding process.
• Act as the first point of contact during onboarding.
• Document findings and share insights with internal teams.
• Enhance the knowledge base and customer guides.
• Support pre-sales activities by analyzing potential needs.
• Collaborate closely with engineering, sales, and product teams.
• Travel regularly to visit customers throughout the UK.

Skills

Experience in the transport or logistics industry

Strong communication skills

Customer-focused

Proactive, organised, and flexible

Job description

A cloud-based transport management platform is seeking a Customer Onboarding Manager to guide clients through their onboarding journey. You will build relationships, ensuring a successful implementation of the platform while being the primary contact for customers. The ideal candidate should have experience in the transport industry and possess strong communication skills. This is a remote role based in the UK, involving regular travel to customers, with a competitive salary and flexible working environment offered.