Remote MCC Support Technician — Evenings (South Wales)

Rocket Science Group; Cardiff; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A gaming technology company in the UK is seeking a Developer Support Technician to manage live operations in its Mission Control Centre. This remote role requires daily monitoring of services and technical support for customer games. Candidates should have a strong customer service background and proficiency in technical tasks, along with a passion for problem-solving. Offering a competitive salary of £30,000 to £35,000 plus additional allowances, this position also provides a variety of benefits aimed at personal development and work-life balance.

Benefits

Private Pension via Salary Sacrifice

Optional Private Medical, Dental, and Vision Coverage

Enhanced Annual Leave

Annual Research Credit

Professional Development Opportunities

Family Friendly Leave

Weekly Team Lunches

Fully Equipped Team Lounge

Qualifications

• Experience in a customer-facing role and put customer experience first.
• Ability to think clearly and make decisive actions in high-stress situations.
• Demonstrated capability in essential technical tasks.

Responsibilities

• Manage daily operations of the MCC and monitor live services.
• Handle customer requests within committed SLA response times.
• Create and follow policies for incident management and escalation.
• Diagnose and troubleshoot issues to restore backend services.
• Operate customer games which includes various player support.

Skills

Customer First Approach

Problem-Solving

Proactive Mindset

Technical Proficiency

Tools

Zendesk

Pylon

Jira

Job description

A gaming technology company in the UK is seeking a Developer Support Technician to manage live operations in its Mission Control Centre. This remote role requires daily monitoring of services and technical support for customer games. Candidates should have a strong customer service background and proficiency in technical tasks, along with a passion for problem-solving. Offering a competitive salary of £30,000 to £35,000 plus additional allowances, this position also provides a variety of benefits aimed at personal development and work-life balance.