Remote IT Service Desk Analyst (1st Line)

Penningtons Manches LLP; Greater London, Basingstoke, Birmingham, Guildford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading UK law firm is seeking an IT Service Desk Analyst to provide first and second line support to customers. The successful candidate will demonstrate exceptional communication skills, organization, and a proactive attitude. This role includes troubleshooting hardware, software, and internal systems while ensuring high levels of customer satisfaction. The position allows for flexible working arrangements, supporting both office and remote users.

Qualifications

• Pro-active individual who enjoys delivering customer-focused services.
• Experience with Microsoft operating systems, particularly WIN 2010/2013 and Office 2016.
• Strong knowledge of basic AD administration.

Responsibilities

• Provide 1st and 2nd line support for IT issues.
• Act as a single point of contact for all IT issues and requests.
• Maintain a high degree of customer service for all support queries.

Skills

Excellent communication skills

Organizational skills

1 year IT Service Desk experience

Pro-active attitude

Education

ITIL V4 Foundation qualification

MCP certification

Customer service qualification

Tools

Microsoft Outlook 2016

iManage (DMS)

Job description

A leading UK law firm is seeking an IT Service Desk Analyst to provide first and second line support to customers. The successful candidate will demonstrate exceptional communication skills, organization, and a proactive attitude. This role includes troubleshooting hardware, software, and internal systems while ensuring high levels of customer satisfaction. The position allows for flexible working arrangements, supporting both office and remote users.