Remote Freelance Customer Experience Specialist

uplearn; Remote; GBP 25,000 - 35,000; Part time

Job summary

An innovative education company is seeking a Customer Support Specialist to deliver exceptional experiences to students, parents, and teachers. This remote, freelance role offers flexibility while requiring strong communication and empathetic skills. Ideal candidates should be analytical, self-motivated, and team-oriented, contributing to various AI and customer service initiatives. This entry-level position promises growth and the potential to evolve into a full-time role.

Qualifications

• Outstanding communication skills, written and spoken, maintaining a consistently positive tone.
• Highly analytical with strong problem-solving abilities.
• Comfortable managing escalations and high-pressure scenarios.

Responsibilities

• Deliver outstanding customer experiences reflecting commitment to excellence.
• Handle escalations with care and expertise.
• Troubleshoot technical issues methodically.

Skills

Outstanding communication skills

Strong empathy and active listening

Analytical and problem-solving skills

Organizational and time-management skills

Self-motivated and proactive

Team player with a collaborative mindset

Tools

Intercom

Job description

An innovative education company is seeking a Customer Support Specialist to deliver exceptional experiences to students, parents, and teachers. This remote, freelance role offers flexibility while requiring strong communication and empathetic skills. Ideal candidates should be analytical, self-motivated, and team-oriented, contributing to various AI and customer service initiatives. This entry-level position promises growth and the potential to evolve into a full-time role.