Remote Emergency Call Handler – Night Shifts

Appello Careline Limited; Remote; GBP 9,000 - 12,000; Part time

Job summary

A community-focused care service is seeking an Emergency Call Handler to be a calming voice for vulnerable clients. With a commitment of 18 hours per week, duties involve providing reassurance to callers in distress, actioning accidental calls, and coordinating with emergency services when necessary. Candidates must have empathetic communication skills and prior experience in a call centre. The role offers various perks, including holiday hours and employee assistance programmes, making it a fulfilling opportunity to make a real difference in the community.

Benefits

116 hours holiday rising to 123 with length of service

Discounts on groceries, shopping, and more

24/7 employee assistance programme

Friend and family discounts

Pension Scheme with up to 3% employer contribution

Smart Tech scheme

Qualifications

• Minimum of a year's experience in a call centre environment.
• Ability to sympathetically communicate with distressed callers.
• Commitment to 4 weeks of full-time training.

Responsibilities

• Answer varying calls providing reassurance and assistance.
• Contact emergency services when required.
• Deliver excellent customer service while meeting personal targets.

Skills

Empathy

Attentiveness

Resilience

Communication

Customer service

Education

Good general standard of education

Job description

A community-focused care service is seeking an Emergency Call Handler to be a calming voice for vulnerable clients. With a commitment of 18 hours per week, duties involve providing reassurance to callers in distress, actioning accidental calls, and coordinating with emergency services when necessary. Candidates must have empathetic communication skills and prior experience in a call centre. The role offers various perks, including holiday hours and employee assistance programmes, making it a fulfilling opportunity to make a real difference in the community.