Remote Customer Success Specialist – £13–£17/hr

School Result; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic recruitment platform is seeking a Customer Success Specialist to join its remote team. This role focuses on client onboarding, product adoption, and ensuring customer satisfaction. Ideal candidates are tech-savvy with strong communication skills and problem-solving abilities. The position offers flexible hours and a supportive work environment for career growth.

Benefits

Remote role with flexible hours

Training and career growth opportunities

Collaborative team culture

Qualifications

• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and a customer-first mindset.
• Familiarity with CRM platforms and digital tools.

Responsibilities

• Onboard new clients and provide product training.
• Respond to inquiries and troubleshoot issues.
• Proactively check in with clients for product usage.

Skills

Strong communication skills

Excellent problem-solving abilities

Familiarity with CRM platforms

Ability to work independently

Positive attitude

Tech-savviness

Job description

Apply4U is currently hiring a Customer Success Specialist to join its remote team and help drive client satisfaction and product adoption. This is a full-time or part-time remote role ideal for individuals who are passionate about customer experience, proactive communication, and cross-functional collaboration. If you’re tech-savvy, solution-oriented, and eager to grow in a customer-facing role, this opportunity offers flexibility, support, and career development.

About Apply4U

Apply4U is a UK-based job search and recruitment platform that connects professionals with forward-thinking companies. Known for its commitment to innovation and client success, Apply4U helps businesses streamline hiring while providing candidates with meaningful career opportunities. As part of the Customer Success team, you’ll play a vital role in ensuring clients receive the guidance and support they need to thrive.

Location & Compensation

• Location: Remote – United Kingdom
• Employment Type: Full-Time or Part-Time
• Salary: £13–£17 per hour (based on experience and qualifications)
• Work Mode: 100% remote with flexible hours

Role Summary

As a Customer Success Specialist, you’ll be responsible for onboarding new clients, providing product training, resolving customer issues, and ensuring long-term satisfaction. You’ll work closely with the support and sales teams to deliver a seamless experience and help clients get the most out of Apply4U’s services.

Key Responsibilities

• Client Onboarding: Guide new clients through the onboarding process and provide tailored product training
• Customer Support: Respond to inquiries, troubleshoot issues, and resolve concerns in a timely and professional manner
• Product Adoption: Proactively check in with clients to ensure they are using the platform effectively and benefiting from its features
• Cross-Functional Collaboration: Work with support and sales teams to share feedback, improve processes, and enhance the customer journey
• Documentation: Maintain accurate records of client interactions and support cases using CRM tools
• Feedback Loop: Collect and relay customer feedback to help improve product offerings and user experience

Required Skills

To succeed in this role, candidates should demonstrate:

• Strong communication skills, both written and verbal
• Excellent problem-solving abilities and a customer-first mindset
• Familiarity with CRM platforms and digital tools
• Ability to work independently and manage multiple tasks
• Positive attitude and commitment to delivering high-quality service
• Tech-savviness and willingness to learn new systems

Preferred Qualifications

While not mandatory, the following will strengthen your application:

• Experience in customer success, support, or account management
• Background in SaaS, recruitment, or HR tech platforms
• Understanding of client lifecycle management and retention strategies
• Ability to analyze customer data and identify usage trends

Apply4U offers a supportive and flexible work environment designed to help you succeed:

• Remote role with flexible hours to suit your schedule
• Training and career growth opportunities
• Collaborative and customer-focused team culture
• Opportunity to work with diverse clients across industries
• Exposure to innovative recruitment technology and tools
• Inclusive workplace that values diversity and equity

Equal Opportunity Statement

Apply4U is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, gender, age, religion, disability, or background. We encourage candidates from underrepresented groups to apply.

Why Join Apply4U?

• Be part of a mission-driven company focused on improving hiring and career outcomes
• Work remotely with the flexibility to balance personal and professional goals
• Gain experience in customer success and grow your career in a fast-paced environment
• Collaborate with a team that values your input and supports your development
• Make a real impact on client satisfaction and business success
• Your experience in customer-facing roles
• Why remote work suits your lifestyle
• Your availability (full-time or part-time)
• Any relevant tools or platforms you’ve used

Shortlisted candidates may be invited to a virtual interview and onboarding session.