Remedial Works & Customer Support Technician

Taylor Wimpey; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK housebuilder is seeking a Customer Support Operative in Cardiff to inspect and remediate customer home issues. This role involves collaborating with support coordinators and engaging positively with customers. Ideal candidates will be City & Guilds qualified, have strong problem-solving skills, and experience in the housebuilding industry. The company offers a supportive work environment with numerous benefits tailored to your needs, fostering personal and professional development.

Benefits

Retail discounts

Company funded life insurance

Private healthcare

Pension scheme with contributions

Discounted house purchase scheme

Car leasing scheme

Qualifications

• Proven ability to work independently, prioritise work and take initiative.
• Previous experience of working in the housebuilding industry is preferred.
• Ability to demonstrate reliability and flexibility at work.

Responsibilities

• Inspect and remediate issues in customer homes.
• Collaborate with Customer Support Coordinators on case progress.
• Undertake remedial works for various trades.
• Source materials cost-effectively.
• Build relationships and resolve issues with other functions.

Skills

Customer service skills

Problem-solving skills

Flexibility

Resilience

Education

Qualified City & Guilds carpenter or painter

Job description

A leading UK housebuilder is seeking a Customer Support Operative in Cardiff to inspect and remediate customer home issues. This role involves collaborating with support coordinators and engaging positively with customers. Ideal candidates will be City & Guilds qualified, have strong problem-solving skills, and experience in the housebuilding industry. The company offers a supportive work environment with numerous benefits tailored to your needs, fostering personal and professional development.