Relief Security Officer NEW Walsall & Wolverhampton Posted yesterday ~£13.02 per hour

Carlisle Support Services Group; Carlisle; On-site; GBP 22,000 - 28,000; Full time

Job summary

A reputable security services provider is looking for dependable individuals to join the relief team for an NHS security contract. This role involves ensuring the safety of staff and the public, providing guidance to customers, and managing incidents effectively. Applicants should be at least 18 years old, professional, vigilant, and hold an SIA licence. The position offers a supportive work environment with opportunities for training and growth.

Benefits

Flexible financial support

Full induction and ongoing training

Quality kit and uniform

Fully funded SIA top-up training

Refer a Friend Scheme

Qualifications

• At least 18 years old – licensing requirement by the Security Industry Authority.
• Friendly, approachable, and professional in all interactions.
• Able to defuse situations positively.

Responsibilities

• Guide and assist customers, ensuring safety and security.
• Respond to incidents while remaining calm under pressure.
• Manage traffic flow and conduct car park checks.

Skills

Customer-facing experience

Calm under pressure

Vigilance

Team-oriented

Job description

Benefits

• Flexible financial support with instant access to earned and authorised wages.
• Full induction and ongoing training to help you thrive in your role.
• Quality kit and uniform – so you feel comfortable and can perform your role effectively.
• Fully funded SIA top-up training from our own team of in-house trainers.
• Refer a Friend Scheme – earn £100 for every person you refer who starts with us.

Role

We’re looking for motivated, approachable, and dependable people to join our relief team, working at a prestigious NHS contract in the West Midlands. We want people who are committed to making a difference and ensuring the safety of others. This role will be testing at times but also rewarding for the right person.

At Carlisle Support Services, we pride ourselves on delivering exceptional service through the hard work and dedication of our team. If you have a strong work ethic, a passion for excellence, and a drive to be part of our success, you could be part of a fantastic team where quality is not just a goal, but a standard.

We’re proud to support a diverse workforce and welcome applications from women and people from all walks of life. This role is a fantastic opportunity for anyone looking to gain some experience in security within the NHS.

We’re looking for people who are

• Friendly, approachable, and professional in all interactions.
• Keen to learn, grow, and contribute to a positive team culture.
• Calm and dynamic thinkers who can defuse situations positively.
• Able to understand the complexity of people and can react quickly when needed.
• Vigilant and can ensure the safety of staff and the public.
• Experienced in customer‑facing roles or interested in building those skills.
• At least 18 years old – licence requirement by the Security Industry Authority.
• Punctual, dependable, flexible, and assured.
• SIA Guarding or Door Supervision licence holders.

Previous experience in security is great, but if you’ve only recently got your SIA licence that’s fine. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.

Your core responsibilities will include

• Offering guidance, information, and a friendly face as a first point of contact for customers including members of the public, patients and staff.
• Ensuring the safety and security of colleagues and customers, providing a sense of assurance.
• Being a smart, approachable, and proactive presence as a security representative.
• Managing and responding to incidents including challenging situations effectively while remaining calm under pressure.
• Building strong relationships as part of a supportive and professional team.
• Escort patients and ensuring their safety.
• Locating and assisting with missing patients.
• Responding to fire, intruder, and panic alarms.
• Providing security escorts and managing traffic flow.
• Conducting car park checks and maintaining equipment.
• Handling and delivering cash securely.
• Performing driving duties as required.

About Us

We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.

Equality, Diversity, and Inclusion

At Carlisle, equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from under‑represented groups. We judge all candidates solely on merit and ability.

We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.

We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.