Rehousing Officer - Regeneration & Tenant Support

Brighton & Hove City Council; Brighton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government organization is seeking Rehousing Officers to support residents during a significant rehousing program across Brighton and Hove. Responsibilities include providing legal guidance, coordinating tailored support for vulnerable households, and working closely with other housing teams. Candidates should have experience in customer-focused services, strong knowledge of housing law, and excellent communication skills. This role offers the opportunity to impact the community positively during a period of change, enhancing housing services for tenants.

Benefits

Diverse workplace environment

Opportunity for professional development

Qualifications

• Experience delivering customer-focused service in housing or similar field.
• Good knowledge of housing and tenancy law.
• Ability to handle sensitive tenancy issues compassionately.
• Understanding of issues faced by vulnerable people.
• Excellent communication and stakeholder engagement skills.
• Ability to prioritize tasks effectively.
• Capability to work independently and flexibly.

Responsibilities

• Support residents through the rehousing process from assessment to relocation.
• Provide legal information and guidance on housing options.
• Coordinate tailored support for vulnerable households.
• Collaborate with housing teams to solve tenancy-related issues.
• Maintain accurate casework records in ICT systems.
• Represent the service at stakeholder meetings.

Skills

Customer service experience

Knowledge of housing law

Sensitive communication

Empathy for vulnerable individuals

Excellent communication skills

Ability to manage priorities

ICT system proficiency

Job description

A local government organization is seeking Rehousing Officers to support residents during a significant rehousing program across Brighton and Hove. Responsibilities include providing legal guidance, coordinating tailored support for vulnerable households, and working closely with other housing teams. Candidates should have experience in customer-focused services, strong knowledge of housing law, and excellent communication skills. This role offers the opportunity to impact the community positively during a period of change, enhancing housing services for tenants.