Rehousing Officer

Brighton & Hove City Council; Brighton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government organization is seeking Rehousing Officers to support residents during a significant rehousing program across Brighton and Hove. Responsibilities include providing legal guidance, coordinating tailored support for vulnerable households, and working closely with other housing teams. Candidates should have experience in customer-focused services, strong knowledge of housing law, and excellent communication skills. This role offers the opportunity to impact the community positively during a period of change, enhancing housing services for tenants.

Benefits

Diverse workplace environment

Opportunity for professional development

Qualifications

• Experience delivering customer-focused service in housing or similar field.
• Good knowledge of housing and tenancy law.
• Ability to handle sensitive tenancy issues compassionately.
• Understanding of issues faced by vulnerable people.
• Excellent communication and stakeholder engagement skills.
• Ability to prioritize tasks effectively.
• Capability to work independently and flexibly.

Responsibilities

• Support residents through the rehousing process from assessment to relocation.
• Provide legal information and guidance on housing options.
• Coordinate tailored support for vulnerable households.
• Collaborate with housing teams to solve tenancy-related issues.
• Maintain accurate casework records in ICT systems.
• Represent the service at stakeholder meetings.

Skills

Customer service experience

Knowledge of housing law

Sensitive communication

Empathy for vulnerable individuals

Excellent communication skills

Ability to manage priorities

ICT system proficiency

Job description

• Directorate BHCC: Homes and Adult Social Care
• Contract Permanent
• Closing Date Apply by 29 December 2025

Location

Housing Centre

Job Summary

Job reference

• Positions available 5

Working hours

• 37

Closing date 29 December 2025

Job category

• Housing

Organisation

• Brighton & Hove City Council

Job introduction

We’re looking for a team of Rehousing Officers to deliver our Large Panel System (LPS) rehousing programme across three regeneration sites in Brighton and Hove. This is a key role, responsible for making sure residents are supported through a major change and that our housing services remain responsive, fair, and high quality.

Much of the work will be on site in the 8 LPS blocks, visiting residents in their homes and communities, and attending resident meetings, drop ins/events, as well as being office based some of the time. There will be some evening and occasional weekend work with time off given in lieu in accordance with BHCC policies.

• Providing complex legal information, advice and guidance to residents on their housing options, legal obligations, responsibilities and tenancy related issues.
• Being the single point of contact for named households and providing practical support through the end-to-end rehousing process, from housing assessment to moving into alternative accommodation.
• Co-ordinating a tailored package of support and advice to meet the care, support and safeguarding needs of vulnerable households.
• Working closely with other housing teams to address legal and tenancy related issues and ensure that households are "move ready".
• Building strong working relationships with key partners and stakeholders and working collaboratively
• Representing the service at resident and other stakeholder meetings
• Accurate casework recording, and reporting key information on our ICT systems
• Tracking and reporting progress across multiple households, to ensure alignment with team activity/the project plan for each regeneration site.

Whatwe’relooking for:

• Experience of delivering a customer focused service gained within a housing management or similar field.
• Good knowledge of housing and tenancy law, and understanding of housing management /statutory landlord functions
• Confidence in handling sensitive and complex tenancy issues in a trauma informed way.
• Good knowledge and understanding of the issues and barriers for vulnerable people with a wide range of needs and /or disabilities; and safeguarding protocols for those at risk of harm or abuse.
• Excellent communication skills and stakeholder engagement abilities.
• Ability to manage priorities and own workload and use ICT systems
• Ability toworkindependently/flexibly and as part of a teamin the community as well as office based settings.

This is a chance to make a real impact in our communities, helping residents through a significant period of change and regeneration.You’llbe part of a committed team working to deliver high-quality housing services and improve outcomes for tenants.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Shortlisting guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.