Registration Certificate Service Officer

Gloucestershiremusic; Gloucester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A public service organization in Gloucester is seeking a Registration Certificate Service Officer. This role involves processing certificate applications, handling customer enquiries, and maintaining financial records while ensuring confidentiality. Ideal candidates will possess strong customer service and administrative skills, demonstrating attention to detail and the ability to work effectively in a fast-paced environment. Full training will be provided in a supportive work environment. The position is office-based with no home working, and flexibility is required.

Benefits

25.5 days annual leave

Employee Assistance Programme

Cycle to Work scheme

Gloucestershire Salary Sacrifice Green Car Scheme

Qualifications

• Excellent customer service and communication skills.
• Strong administrative and ICT abilities.
• Ability to work effectively in a fast-paced environment.
• Understanding of confidentiality and data protection.
• Commitment to core values of respect, integrity, and excellence.

Responsibilities

• Handle customer enquiries via phone, email, and face-to-face.
• Process payments and maintain accurate financial records.
• Record and reconcile transactions electronically.
• Ensure secure handling and storage of official documents.
• Support the team with general administrative tasks.

Skills

Customer service skills

Communication skills

Administrative skills

ICT abilities

Attention to detail

Confidentiality understanding

Job description

Registration Certificate Service Officer

Job Location: Gloucestershire Heritage Hub, Alvin Street, Gloucester

• Job Title: Registration Certificate Service Officer
• Job Location: Gloucestershire Heritage Hub
• Contract Type: Permanent
• Closing Date: 28.12.2025
• Job Requisition Number: 12538
• This post is not open to job share

Join our team at Gloucestershire Registration Service as a Registration Certificate Services Officer. We are looking for a motivated and detail‑oriented individual to join our small but busy team. Based at the Gloucestershire Heritage Hub in Alvin Street, Gloucester, this role offers a unique opportunity to contribute to a vital public service.

About the Role

As a Registration Certificate Services Officer, you will be responsible for processing certificate applications as well as producing, issuing, and certifying birth, death, marriage, and civil partnership certificates. This role demands a high level of accuracy, attention to detail, and a commitment to confidentiality, as you will be working within statutory frameworks.

Key Responsibilities

• Handling customer enquiries via phone, email, and occasional face‑to‑face interactions
• Processing payments and maintaining accurate financial records
• Recording and reconciling transactions electronically
• Ensuring the secure handling and storage of official documents, including occasional working at height to access registers in strongrooms
• Supporting the team with general administrative tasks

You will be working Monday to Wednesday, for 18.5 hours per week. Flexibility is required, as you may occasionally be asked to work at other locations across the county. This role is office based and there is no home working.

Training and Support

Full training will be provided, along with mentoring from experienced team members to help you settle into the role and develop your skills.

About You

• Has excellent customer service and communication skills
• Demonstrates strong administrative and ICT abilities
• Can work effectively in a fast‑paced environment
• Understands the importance of confidentiality and data protection
• Embodies our core values of respect, integrity, and excellence

If you are enthusiastic about public service and enjoy working in a team‑focused environment, we would love to hear from you.

About Us

• 25.5 days annual leave (pro rata) rising to 30.5 days after 5 years continuous service
• An option to purchase up to 5 days of additional leave per year (dependent on business need)
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in‑house Occupational Health service
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

How to apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.

Short‑listed candidates will be contacted by e‑mail and invited to interview the week commencing 12th January 2026.

Additional Information

Workforce eligibility: Workforce sponsorship is not offered for this role. Candidates must have the right to work in the UK for at least six months.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so we can best serve all of Gloucestershire’s diverse communities. Our promise is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.