REGISTER YOUR INTEREST - Private Membership Manager

Ten Lifestyle Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury concierge service is seeking a Private Membership Manager in Manchester to foster deep relationships with high-profile members. Candidates should have at least 3 years of experience in luxury lifestyle management and a strong ability to communicate effectively with UHNW clients. The role offers competitive benefits and hybrid working options.

Benefits

Competitive salary depending on experience

Access to professional lifestyle networks

Hybrid/remote working options

Paid sabbaticals

Employee discounts on travel and entertainment

Career opportunities within a dynamic company

Qualifications

• At least 3 years of experience in luxury lifestyle management.
• Strong understanding of UHNW expectations and demands.
• Confidence in communicating with UHNW clients.

Responsibilities

• Build deep, trusted relationships with high-profile members.
• Onboard members to ensure they feel understood and valued.
• Anticipate needs and deliver bespoke lifestyle solutions.

Skills

Luxury lifestyle management

CRM system proficiency

Exceptional verbal communication

Problem-solving ability

Building trust with members

Empathy in client interaction

Job description

Register Your Interest: Private Membership Manager

At Ten Lifestyle Group, we are on a mission to become the most trusted service business in the world, supporting millions of members with award‑winning lifestyle, travel, dining, and entertainment services powered by innovative technology and trusted by global partners such as HSBC, Swisscard, and Royal Bank of Canada.

As a Private Membership Manager, you will be the trusted partner to some of the world's most inspiring individuals. You will build deep, trusted relationships with high‑profile members such as entrepreneurs, business leaders, and creative innovators, ensuring they feel understood and valued through bespoke solutions across travel, dining, entertainment, and more. You will also act as a trusted ambassador of Ten’s world‑class service.

Responsibilities

• Building deep, trusted relationships with high‑profile members such as entrepreneurs, business leaders, and creative innovators.
• Onboarding members in a way that makes them feel truly understood and valued.
• Anticipating their needs and delivering bespoke solutions across travel, dining, entertainment, and more.
• Acting as a trusted partner and ambassador of Ten’s world‑class service.

Requirements

• At least 3 years of experience in luxury lifestyle management.
• A strong understanding of UHNW expectations and demands.
• Experience using a CRM system.
• Exceptional verbal and written communication skills, with demonstrated problem‑solving ability.
• A deep sense of empathy and ability to connect with members quickly and build trust.
• Confidence in communicating with UHNW clients.
• A “can do, will do” mindset, willing to get whatever is needed done.
• A high sense of ownership and responsibility for all tasks.
• Confidence in delegating efficiently, with an understanding of the importance of internal and external follow‑up.
• Proven track record of building trust with members.
• Incredible ability to drive noticeably high member satisfaction.
• Analytical approach, with a commercial understanding of service delivery.

Benefits

• A competitive salary depending on experience.
• Access to a world of professional lifestyle and travel networks.
• Hybrid/remote working – combine working from home with office; fully remote options available for those not near the London office.
• Competitive paid time off package, including a paid day each year to volunteer for a cause important to you.
• Paid sabbaticals – one month paid after every five years of service, without using annual leave.
• Ten Loyalty Rewards program, including bonuses and gifts to thank you for your contributions.
• Remote working holidays – opportunities to travel and work anywhere in the world.
• Employee discounts on travel and entertainment as your clients receive.
• Member of a global, dynamic, inclusive team with diversity at its core.
• Career opportunities within a dynamic, international company.

About Ten Lifestyle Group

Ten Lifestyle Group is a global luxury concierge service. Our travel department offers a unique opportunity to join a vibrant team; clients and colleagues are the cornerstones of what we do, serving HNW and UHNW clients with leisure travel requests. Ten’s goal is simple: become the most trusted service business worldwide. We deliver our service through a combination of a proprietary, technology‑enabled platform and the expertise of highly trained lifestyle managers. Growing quickly, we have ambitious plans to innovate, inspire, and improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses committed to making a positive impact on society and the environment.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship—including hiring, promotion, discipline, or termination—will be based on merit, competence, performance, and business needs.