Regional Technical Services Engineer, EMS, south-central UK

Kiddecanada; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global technology leader in fire safety is seeking a Regional Technical Services Engineer for the south-central UK. The role involves maintaining and developing EMS products, providing technical assistance to customers, and supporting sales activities. Candidates should have a minimum of 3 years experience in the Fire & Security industry and strong communication skills. This full-time position offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Competitive salary

Company car

Laptop

Mobile phone

Toolkits supplied by EMS

Qualifications

• Minimum 3 years of relevant experience in the Fire & Security industry.
• Good understanding of fire and security industry codes of practice.
• Excellent communication skills and telephone manner.

Responsibilities

• Maintain and develop EMS products and services.
• Respond to and follow up technical inquiries.
• Attend sites to provide technical assistance.

Skills

Communication skills

Organizational skills

Problem-solving

Team collaboration

Tools

MS Office

Job description

Regional Technical Services Engineer, EMS, south-central UK

United Kingdom

Job Description

Posted Monday, December 15, 2025 at 11:00 PM

The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting‑edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Regional Technical Services Engineer, EMS, south/central UK.

Location: Ideally the candidate will be based in the south-central part of England (between Oxford and west London / Windsor area), however other (reasonable) locations will also be considered.

It is a Field-based role, with travel expected, meeting customer visit requirements.

In this role you will be the technical point of contact for customers and sales colleagues, with regards to our EMS product portfolio. You will maintain and develop EMS products and services to the Fire and Security industry, plan and carry out field support activities for the EMS product lines in the UK market, support sales activities as required (in accordance with the company plan). Providing technical product training is also a part of your job description.

Key tasks and responsibilities:

• Attend sites, where EMS products are installed to provide technical assistance to installer/maintaining companies.
• Complete site visit reports in accordance with company requirements.
• Respond to and follow up technical enquiries as necessary.
• Supply technical support regionally and outside of the local area, where required.
• Undertake customer trainings on EMS products, when suitably trained to do so.
• Carry out radio site surveys as part of company sales requirements.
• Maintain and develop existing customer relationships, aligning with company objectives.
• Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
• Attend technical conference calls to discuss any sites regionally that require technical assistance.
• Ensure that all efforts are undertaken to meet company targets and timescales.
• Attend and present at customer and internal meetings in accordance with regional and company objectives.
• Adhere to company health and safety policy, and other requirements relating to care of equipment.
• Any additional training requirements to be highlighted to Technical Services Manager for action, if deemed necessary.

Key requirements:

• Min. 3 years of relevant experience in the Fire & Security industry is a must.
• Good understanding of fire and security industry codes of practice.
• Good general knowledge of EMS products and services will be a strong advantage.
• Appropriate computer skills in MS Office package, internet and email.
• Full driving license.
• Excellent communication skills and telephone manner.
• Be able to work well with others to achieve objectives.
• Ability to present oneself and company products in a professional and competent manner.
• Credible and comfortable in dealing with tense situations.
• Good organizational skills.
• Provide feedback on new and existing product functionality/operation.

What do we offer?

• A varied position at an international, dynamic, growing and healthy organization.
• A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
• Full-time contract.
• A competitive salary, a company car, laptop, cell phone.
• Toolkits supplied by EMS.

World Leaders in Fire and Life Safety

Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.