Regional Director, Professional Services — UK/France (SaaS ECM)

SERgroup Holding International GmbH; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global leader in document management solutions is seeking a Regional Director of Professional Services based in the UK. This role involves overseeing service delivery, mentoring teams, and developing strategies to enhance customer satisfaction in a fast-paced, innovative environment. Ideal candidates have a strong educational background and extensive experience in professional services management.

Qualifications

• Experience managing technical, cross-functional professional services teams.
• Deep understanding of the financial model for Professional Services.
• Strong command of the English language (written and spoken).

Responsibilities

• Oversee process improvements and develop policies for delivery.
• Mentor and coach team members.
• Coordinate with Sales and Product Management teams.

Skills

Excellent communication skills

Empathy and awareness of others

Strong influencing skills

Problem-solving

Emotional intelligence

Education

Bachelor’s or Master’s degree in Computer Science

Similar technical field or business discipline

Job description

A global leader in document management solutions is seeking a Regional Director of Professional Services based in the UK. This role involves overseeing service delivery, mentoring teams, and developing strategies to enhance customer satisfaction in a fast-paced, innovative environment. Ideal candidates have a strong educational background and extensive experience in professional services management.