Receptionist Reception · Guildford

Horizon Leisure Centres; Guildford; On-site; GBP 12,000 - 13,000; Part time

Job summary

A leisure trust is seeking a Receptionist in Guildford to provide excellent customer service and assist visitors. This role involves greeting customers, processing bookings, and ensuring a welcoming environment. The ideal candidate will have strong customer service skills and the ability to multi-task effectively. Benefits include gym access, employee discounts, and a supportive team environment.

Benefits

Free access to gym and exercise classes

Employee discounts and wellbeing platform

Healthcare Cash plan

Free 24/7 access to GPs

Employee Assistance Programme

23 days annual leave and 8 days bank holiday

Opportunities for training and development

Free onsite parking

Company pension scheme

Responsibilities

• Meet and greet all customers upon arrival.
• Process bookings for classes and swimming lessons.
• Take accurate payments in accordance with company policy.
• Promote activities, classes, and membership options.
• Carry out duties assigned by the Reception Team Leader.

Skills

Good interpersonal skills

Excellent customer service

Creative thinking

Energy and resilience

Flexibility and multi-tasking

Proficient with Microsoft Programmes

Customer-focused

Tools

Booking systems

Job description

Overview

Job title: Receptionist

Hours: 20

Location: Guildford

Salary: £12,254 - £12,698

Working Schedule: Monday, Tuesday, & Wednesday: 16:00-20:00, Saturday & Sunday: 17:00-21:00

Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

The Trust:

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

The Role

We are looking for a Receptionist to join us in transforming our business from 'good' to 'great'! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.

Our ideal candidate

The ideal person will be friendly and outgoing with a passion for helping people.

As a Receptionist you’ll play a vital role in providing a first-class customer experience to all those who visit our centre; ensuring consistent, efficient and friendly service is given throughout each customer’s experience.

Responsibilities

• Meet and greet all customers upon arrival, assisting them as required.
• Process bookings for classes, swimming lessons and our sports facilities.
• Taking accurate payments in accordance with company policy.
• Be knowledgeable of and promote all activities, classes, membership options and offers.
• To carry out any other duties as assigned by the Reception Team Leader.

Skills and Competencies

• Good interpersonal, time management and organisational skills.
• Excellent customer service skills.
• Creative thinking and problem-solving skills to meet customer needs.
• Energy and resilience.
• Flexibility and multi-tasking skills.
• Proficient with Microsoft Programmes, Outlook and booking systems.
• Customer-focused.
• Ability to relate to the requirements of customers from all age groups and sectors of society.

What you can expect from us

• A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
• Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
• Variety; no two days is the same!
• An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.

Benefits

• Free access to our award-winning gym’s and exercise classes for you and a +1
• Employee discounts and wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme - support for when you need it most
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes
• Opportunities for training, development and progression
• Free onsite parking - subject to availability
• Hybrid and family friendly policies
• Generous company sick pay scheme
• Employee referral scheme
• Company pension scheme
• Death in service benefit
• And much more....

This role will be based at Guildford but will be expected to travel to other company site as the need requires.

Interview Process

The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.

As you can imagine, we get a great response to all our job adverts and as a consequence, there may be times when due to the volume of applicants we need to close a vacancy early. To avoid disappointment, be sure to get your application in early!