Receptionist NEW Rapport Posted today £40,000 per year London Reception/Concierge

Compass Group; City of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality service provider is seeking a Corporate Receptionist in the City of London. The role involves delivering exceptional client service, assisting guests, and proactive engagement to ensure memorable arrivals. Ideal candidates will have experience in luxury or corporate environments, strong communication skills, and a passion for service excellence. This full-time position offers benefits including travel discounts, wellness programs, and professional development opportunities.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid charity day off

Qualifications

• At least 1 year of experience in a customer-focused role within a luxury or corporate environment.
• Approachable, dynamic, detail-oriented with a passion for service excellence.
• Ability to cultivate strong relationships through professionalism.

Responsibilities

• Deliver exceptional customer and client service, ensuring tasks meet standards.
• Create a smooth arrival experience through proactive engagement.
• Handle enquiries promptly and maintain a thorough understanding of facilities.

Skills

Customer service

Organizational skills

Communication skills

Job description

We are looking for a Corporate Receptionist to join Rapport and be part of one of our innovative and creative Front of House teams at one of our most prestigious client sites in the City of London. You will play a crucial role in making a client’s arrival journey seamless and memorable through engagement and innovation.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota between 7 AM and 7 PM)

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Deliver exceptional customer and client service, ensuring every task is completed to an outstanding standard.
• Create a smooth and memorable arrival experience for clients through proactive engagement and creative thinking.
• Uphold Rapport’s service principles when greeting and interacting with all visitors, guests, and colleagues.
• Meet and escort guests to meeting rooms, offering assistance with coats, luggage, or other needs.
• Handle all enquiries (whether face-to-face, by phone, or email) promptly, efficiently, and with professionalism.
• Maintain a thorough understanding of building facilities to confidently assist and guide guests.
• Support the coordination and delivery of events, including registration desks and pre-event preparations.
• Collaborate effectively with partner teams to foster a unified “one team” service approach.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, bring at least 1 year of experience in a customer-focused role within a luxury environment or corporate setting.
• Be approachable, dynamic, and detail-oriented, with strong organisational skills and a passion for service excellence and innovation.
• Communicate clearly and confidently, building rapport easily with clients, guests, and team members.
• Cultivate strong, long-lasting relationships with colleagues and clients through professionalism and warmth.
• Demonstrate operational efficiency and a commitment to maintaining the highest service standards.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.