Receptionist (House Host)

Lockeliving; City of London; On-site; GBP 25,000 - 26,000; Full time

Job summary

A hospitality company in London is seeking a Receptionist (House Host) to enhance guest experiences from arrival to departure. The ideal candidate will excel in customer service, possess sales skills, and be comfortable using IT systems. This full-time role offers a salary between £25,500 and £26,000 per annum, perfect for those looking to start their career in the hospitality industry.

Qualifications

• Entry-level position requiring strong customer service and sales skills.
• Confidence in using IT systems and making decisions quickly.

Responsibilities

• Create memorable experiences for guests.
• Manage reservations and queries effectively.
• Identify upselling opportunities to grow revenue.

Skills

Intuitive customer service

Natural influencing skills

Proven sales ability

Attention to detail

IT system proficiency

Tools

Microsoft Office

Job description

Receptionist (House Host)

Are you a natural host? A people person with next‑level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Front of House Manager, you'll be a key member of the reception team and the face of the Locke brand. You'll make our guests feel at home from the minute they arrive until the minute they leave (if they can bring themselves to do that!)

Responsibilities

• Creating tell‑your‑mates experiences that make guests want to keep coming back
• Being an authority on local goings‑on and inspiring guests with new ideas
• Being a friendly face and go‑to person for guests, contractors and visitors
• Managing reservations and queries online, by email, on the phone and in person with a can‑do attitude
• Being empowered to use your initiative when dealing with guest complaints or operational challenges
• Being an active member of the team in meetings and development sessions
• Supporting the management team in ensuring our apartments stay looking fresh
• Liaising with contractors and suppliers
• Being happy working both on your own and as part of a team
• Taking payments and reconciling the books at the end of the day
• Actively looking for opportunities to grow revenue and occupancy
• Identifying upselling opportunities

Requirements

• Intuitive customer service
• Natural influencing skills with a knack for managing expectations
• Proven sales ability
• Reliable decision‑makingConfidence to act quickly and take smart risks based on insight
• Impeccable attention to detail
• Confidence using IT systems and software (including Microsoft Office)

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative

Industries

Restaurants

Location & Salary

London, United Kingdom – £25,500.00–£26,000.00 per annum