Receptionist/ Administration and Data Entry Officer

Transformationunitgm; Leigh on Sea, Rochford; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust is looking for a Receptionist/ Administration and Data Entry Officer based at The Harland Centre in Westcliff-On-Sea. The role includes accurate data entry, handling patient enquiries, and providing reception support. We're seeking a compassionate candidate with attention to detail and communication skills, alongside 1 year of administrative experience. This position offers a full-time schedule in a supportive environment committed to mental health services.

Benefits

27 days holiday, plus bank holidays

Excellent pension options

Employee recognition awards

Staff discounts and NHS benefits

Qualifications

• Minimum 1 year experience in administration.
• Proven ability to multitask.
• NHS experience within administration or customer service.

Responsibilities

• Accurate and timely data entry to maintain frailty register.
• Provide on-site reception support and front of house duties.
• Handle queries from clinical staff and provide support to clients.

Skills

Attention to detail

Communication skills

Compassionate approach

Education

GCSE Grade 5 minimum or equivalent

Tools

Clinical systems

Job description

Main area Adminstration Grade Band 3 Contract Permanent: Monday-Friday 9am-5pm Hours Full time - 37.5 hours per week (Monday-Friday 9am-5pm) Job ref 364-A-9540-A

Employer Essex Partnership University NHS Foundation Trust Employer type NHS Site Harland Centre Town Westcliff-On-Sea, Essex Salary £24,937 - £26,598 Per annum Salary period Yearly Closing 28/12/2025 23:59

Receptionist/ Administration and Data Entry Officer

Band 3

Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk.

We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.

You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive.

The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.

We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years.

We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.

We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.

Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.

Job overview

An exciting opportunity has arisen to join us as a Receptionist/Administration and Data Input Officer within EPUT , based at The Harland Centre, Westcliff-On-Sea. The role will require the successful applicant to predominantly be based at The Harland Centre and then cover across various sites throughout our region in a reception capacity. Additionally, covering administrative services based within our Rochford Hub.

The Harland Centre helps older adults with mental health problems, including dementia. They support people living in the community by offering assessments, treatment, and ongoing care to improve their well-being and quality of life.

• We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include face to face contact with vulnerable patients.
• Making and taking patient telephone calls.
• Providing accurate input of confidential data onto our frailty register
• The successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner.
• You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

This position involves a two-pronged approach to responsibilities;

The underlying responsibility of this role is accurate and timely data entry to maintain and update our frailty register, ensuring compliance.

Alongside this, you will provide on site reception support, including front of house duties and administrative assistance for our wider services. This ensures smooth day to day operations and an excellent experience for service users.

You will also be required tohandle queries from multi-disciplinary clinical staff, service users, and managers in a polite and efficient manner. This includes receiving and managing telephone enquiries, responding appropriately to callers, and offering support to high risk and vulnerable clients and their carers.

This role demands strong attention to detail, excellent communication skills, and the ability to balance structured data tasks with dynamic service support.

• A good attention to detail is critical for this role.
• You will deal, face to face, with patients and families seeking further help/information and need to be aware of the needs of the clients.
• You will exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
• Depending on the individual, there may be scope for involvement in additional administrative duties for the right candidate.

Working for our organisation

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.
• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Work bank: You can use the opportunity to supplement your income and develop your skills by working bank shifts.
• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Detailed job description and main responsibilities

Please see Job description and person specification attached for a breakdown of generic accountabilities. More specific requirements will be discussed at interview stage.

Person specification

Experience in Administration

• Minimum 1 year experience
• IT experience
• NHS experience within administration/ Customer service

Qualifications

• GCSE Grade 5 minimum or equivalent

General Knowledge of data bases / clinical systems

• Accuracy and attention to detail
• Proven ability to multitask

Important note: please ensure that as part of your application, you include professional references with business contact information covering your last three years of employment history. We are unable to accept personal or character references.

As a newly appointed employee, you are responsible for incurring the cost of your initial DBS check relevant to your post; the amount will be deducted from your first salary with the Trust.

Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We also hold the Disability two tick symbol and have made the pledge to commit to employing more people with learning disabilities, we encourage people with a disability to apply. If you require this application form in another format i.e. Braille or audio tape etc, please contact the Recruitment Department on 01375 364513 or email [e-mail] and we can arrange for this to be dispatched to you.

The Trust has the right to expire vacancies prior to the closing date if they so wish. The Trust makes every attempt to contact all applicants and we strongly advise that you check the email account which is registered with NHS Jobs regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been unsuccessful on this occasion.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.

Important Notice: Recently the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 (the Regulations) which amended on 22 July 2021 and come into force on 11 November 2021 that anyone directly employed to work in a Care Home or who are required as part of their role to be deployed to a CQC registered care home are required to have had both their COVID vaccinations, unless they are exempt. This is therefore a requirement of this role and will form part of our pre-employment checks.

Please note -staff who are formally at risk within the organisation will be given priority in securing alternative employment. Should it come to light that a post being advertised by the Trust is considered ‘suitable alternative employment’ to an individual who is at risk, the recruiting manager will be advised and the post will be withdrawn from NHS Jobs.

Use of Artificial Intelligence (AI)

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.