Receptionist

Daish's Holidays Limited; Torquay; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A family-run holiday operator is looking for a Receptionist to join their team in Torquay. The role requires a customer-focused attitude, as you'll be the first and last contact for guests, ensuring their stay is comfortable and enjoyable. The company offers a competitive salary of up to £12.50 per hour and various perks such as an additional day off for birthdays and employee holiday schemes. Candidates who can handle guest requests and maintain a clean reception area are encouraged to apply.

Benefits

Competitive salary

Extra paid day off for birthday

Employee holiday scheme

Supportive wellbeing package

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to handle guest complaints and service requests effectively.
• Strong communication and interpersonal skills.

Responsibilities

• Meet, greet and attend to guests to ensure superb service.
• Build rapport with guests and resolve complaints quickly.
• Keep the reception area clean and tidy.
• Monitor and respond to emails and general telephone duties.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Job description

We have a new exciting opportunity come up for a Receptionist to join us at Daish's Hotels!

Offering a competitive salary of up to £12.50 per hour after a 3 month probation period. We also offer continuous all year-round employment – we don’t close for the winter months! If you refer a friend to work for us, you'll split £100!

Hours include evenings, weekends and bank holidays.

Daish's Hotels are flexible employers and strive to facilitate a healthy work life balance for Daish's employees. We provide every employee with a supportive mental wellbeing and financial assistance package. We even give you an extra paid day off for your birthday.

In addition to all of these fantastic benefits of working for Daish's, we have a great “Take your family on a Daish's holiday scheme” for as little as £95 per holiday…4 nights, breakfast, dinner, room, travel and entertainment all included.

We are looking for a new receptionist to join our front of house team. This is a customer facing role and you will be the first and last contact with our guests so we rely on you to be a happy face and make a good impression. Guest care is paramount and we pride ourselves on delivering fantastic service.

Skills and capabilities to add to the blend:

• Undertake front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience
• To build a good rapport with all guests and resolve any complaints or issues quickly to maintain high quality customer service
• To deal with guest requests to ensure a comfortable stay
• To assist in keeping the hotel reception area clean and tidy
• Undertake general office duties, including monitoring and responding to emails, filing, general telephone and switchboard duties as appropriate.
• Assist in other hotel areas if needed

A little bit about us….

We are Daish’s Holidays, a fast growing family run holiday operator with 12 stunning hotels across the UK and a fleet of own luxury coaches. We continue to grow at a rapid rate with many exciting opportunities on the horizon for our fantastic teams. Our core values lay at the heart of what we do,Clean and Comfortable Accommodation, Good Food, Great Entertainment, Friendly Service.

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, 6 of our hotels have won Tripadvisor Travellers’ Choice Awards for 2023 and we have recently been nominated in the 2023 British Travel Awards for the Best Company for Best Company for UK Coach/Touring Holidays Award!