Receptionist

NHS; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Tees Valley is looking for a compassionate Receptionist to provide efficient reception services for patients and visitors. You will join a multi-professional team, ensuring high-quality customer service while supporting individuals with mental health conditions. The role requires strong organizational skills, empathy, and the ability to work under pressure. Qualifications include ITQ Level 2 and relevant experience. Flexible working hours, excellent communication skills, and a commitment to quality service are vital for success.

Qualifications

• Preferred experience in mental health environment.
• Ability to communicate effectively in distressing situations.
• High level of customer service skills.

Responsibilities

• Provide a comprehensive reception service for all patients.
• Support and assist in the Hotel Services Team.
• Work within defined procedures while providing empathy.

Skills

Customer service skills

Communication skills

Organisational skills

Empathy

Time management skills

Education

ITQ Level 2 or equivalent qualification

NVQ Level 2 in Customer Service

GCSE in Maths and English grade C or above

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Tees Esk and Wear Valleys NHS Foundation Trust

Receptionist

The closing date is 29 December 2025

The role will require you to interact compassionately with patients and carers at all times.

The role also requires you to show commitment to and participate in quality improvement activities.

You will need to promote at all times a positive image of people with mental health conditions.

The post holder is part of a team providing a comprehensive and efficient reception service for all patients, visitors and staff to the services.

You will need to be passionate and enthusiastic about patient care, putting patients at the heart of everything you do.

You will be working in a multi‑professional team and will need to be able to think independently and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

We require a friendly, positive‑thinking, organised and motivated individual to work as a Receptionist within the Trust’s Hotel Services Team.

Candidates must be able to follow and work within defined procedures and have the ability to communicate face‑to‑face and by telephone in a helpful manner. You will be required to demonstrate a high level of customer service skills when dealing with potentially distressing situations. Good organisational and time management skills including ability to prioritise effectively are a must.

You will need to be passionate and enthusiastic about putting patients at the heart of everything you do. You will be working in a multi‑professional team and will need to be able to think on the spot and be empathetic.

The post holder will be based at Flatts Lane Centre, Middlesbrough but may be required to support on the Reception at Roseberry Park, Middlesbrough. Shifts will be between the hours of 08:00am and 6:00pm.

You should be highly motivated, reliable, and flexible and willing to work at short notice as there may be opportunities for extra hours.

Experience of working or volunteering in a mental health and learning disabilities environment is desirable.

Qualifications

• ITQ Level 2 or equivalent qualification
• NVQ Level 2 in Customer Service (or to be completed within an agreed timescale)
• Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
• Diploma/NVQ Level 2 Business Administration (where applicable)

Experience & Skills & Knowledge

• Experience of working in an administrative role
• Experience working in a mental health setting
• Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Understanding of confidentiality and the associated legal and policy requirements
• Must be able to follow and work within defined procedures
• Demonstrate good customer service skills when dealing with potentially distressing situations
• Ability to communicate face‑to‑face and by telephone in a helpful manner
• Demonstrate good organisational skills and time management skills including ability to prioritise effectively

Personal attributes

• Able to work in accordance with the Staff Compact and Trust Values
• Able to work flexibly and co‑operatively as part of a team
• Able to remain calm and productive under pressure
• Committed to continual quality and service improvement
• Self‑aware and committed to personal development
• Ability to cope with routine tasks with attention to detail
• Ability to work using own initiative and without supervision
• Committed to promoting a positive image of people with mental health conditions and learning disabilities

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

The successful candidates will complete a 5‑day induction programme; location will be agreed prior to start date.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust